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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
March 10, 2021
We had a really fantastic experience trading in our car and purchasing a vehicle with Amber. Amber and Mike were really friendly and helpful. We came a little later than ideal and they both cheerfully stay and purchasing a vehicle with Amber. Amber and Mike were really friendly and helpful. We came a little later than ideal and they both cheerfully stayed late to get us through our paperwork and headed home in a new to us car! More
by Lyss
February 07, 2021
Nice selection of pre-owned vehicles. Friendly service, easy test drive process, Carfax provided, smooth financing. Easy process all around. Would definitely use again if opportunity arises. easy test drive process, Carfax provided, smooth financing. Easy process all around. Would definitely use again if opportunity arises. More
by harborview4
January 14, 2021
Everyone there was very friendly and helpful and wanted to make sure that I got the best financing rate possible even though I am a first time buyer! And they gave us a donut :) to make sure that I got the best financing rate possible even though I am a first time buyer! And they gave us a donut :) More
by MorganPayne821
January 04, 2021
Everyone was so nice and awesome. Thanks Amber, Brian & Jay. Loved how they even picked me up from Portsmouth to get my car. Thanks again! Jay. Loved how they even picked me up from Portsmouth to get my car. Thanks again! More
by Bbowen
January 03, 2021
Amber Stickle represents Wine Automotive very well. She is easy to deal with, is timely in her responses to our questions and is very personable. She made the truck buying experience quick and painless! TH is easy to deal with, is timely in her responses to our questions and is very personable. She made the truck buying experience quick and painless! THANKS AMBER! More
by Jerry
Employees Worked With
Amber Stickle
December 30, 2020
Thanks Amber, you had outstanding customer service & made the process very easy. I will most definitely recommend people to you & if I ever need another vehicle you will be my first choice. the process very easy. I will most definitely recommend people to you & if I ever need another vehicle you will be my first choice. More
by Brad
Employees Worked With
Amber Stickle
December 12, 2020
I went to Wine Automotive with few options and nothing to put down, but Amber was able to get me my dream car in a price I can afford! I was losing hope until she came along and fought for much more for less put down, but Amber was able to get me my dream car in a price I can afford! I was losing hope until she came along and fought for much more for less than any other car salesman. Thank you so much, Amber for helping my family reach our goal and provide safer transportation for our kids. More
by Beth1329
Employees Worked With
Amber Stickle
December 11, 2020
Amber was great so work with. Got a great deal on a Jeep and feel great about my purchase. Thank you so much amber, I’ll buy my next one from you for sure and feel great about my purchase. Thank you so much amber, I’ll buy my next one from you for sure More
by Jonathan Bradford
November 30, 2020
Had a great experience with this dealership they made things nice and easy and even drove the vehicle to drop it off at my house. Very professional very courteous and trustworthy things nice and easy and even drove the vehicle to drop it off at my house. Very professional very courteous and trustworthy More
by 1982ort
Employees Worked With
Amber Stickle
