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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
April 21, 2015
GREAT experience my mother in law first talked me into buying a van from there and I did not 12 van at all so I was really skeptical on a cheap price from there.got on my mother in law first talked me into buying a van from there and I did not 12 van at all so I was really skeptical on a cheap price from there.got one ended up loving it.about two months later somebody smashed into the side of it and totaled it.we went back to purchase another van from them. it had a problem with the radio and DVD player that they said they would fix for me...Brian the financial manager was very friendly and very helpful he stayed on the phone with Honda support for about 45 minutes making sure that the problem was fixed!! awesome down to earth sales staff will help you be happy and comfortable with the car purchase that works for you. More
by sallyw3276
Employees Worked With
April 15, 2015
GAP insurance DO NOT BUY GAP INSURANCE FROM THESE PEOPLE!! They are in the process of having lied to me for six weeks about a GAP refund for a vehicle that was a to DO NOT BUY GAP INSURANCE FROM THESE PEOPLE!! They are in the process of having lied to me for six weeks about a GAP refund for a vehicle that was a total loss. My insurance company paid the car off and they are refusing to refund me...However, I have hired an attorney and will be contacting all news agencies. They are unethical and they are blatant liars!!!! More
by tymyers46
April 03, 2015
Bought a truck, broke down in the way back. Terrible manager, very rude. Sales man I forgot he's name, he's retired Navy he was a nice man but failed to inform me further problems with the truc Terrible manager, very rude. Sales man I forgot he's name, he's retired Navy he was a nice man but failed to inform me further problems with the truck. For example (this was slightly my fault), he had me sit in his office as he got the keys and started it because im pretty sure he wasn't even sure it turn on. More
by Jacob
Employees Worked With
Tim Paasch
March 31, 2015
BEWARE!!! BEWARE!! I live in NC so i was skeptical about buying a long distance vehicle. Salesman lied from the beginning. The warranty they offer is not what BEWARE!! I live in NC so i was skeptical about buying a long distance vehicle. Salesman lied from the beginning. The warranty they offer is not what you think it is and their mechanics do horrible work. They wont disclose what all they had to do to the vehicle. I learned that the hard way. I owned my truck for a total of 4 hours driving back before it started having problems. They continually told me that taking it to the dealership would be just a waste of money an that they were just going to take advantage of me. Here is the ironic part.. I took it to the dealership instead of taking it to their sub par mechanic on my dime. Dealership found the motor to be shot an they didn't charge me a dime! They are working with the warranty company as of now for free to get back what i am owed. I have receipts for it all. (where they didn't charge me anything) BBB complaint was filed. Feel free to email me at geardownson1@gmail.com if you would like to discuss this review. Id be glad to tell you what ive been through with this company. Take care an have any vehicle sold from this place reviewed at YOUR mechanic. More
by geardownson
Employees Worked With
Chase, Lannin Norkeveck
January 07, 2015
would not use They gave me an out the door price then they came back with a price so much higher and Tryed to get me to sign it becaue they messed up on the price b They gave me an out the door price then they came back with a price so much higher and Tryed to get me to sign it becaue they messed up on the price but that not my problem that was there's More
by Tanner
Employees Worked With
Other Employees :
Tim Paasch, Lannin Norkeveck, Jay Sawyer, Jimmy Ilardi, Ryan Reeser, Nick Carroll
January 02, 2015
They couldnt answer simple questions I tried for weeks to get answers about a truck they had for sale. I had cash in hand, and I tried to buy a truck they were selling. I have never seen I tried for weeks to get answers about a truck they had for sale. I had cash in hand, and I tried to buy a truck they were selling. I have never seen anything like it. I live a few hours away, but the truck they had for sale (still for sale as of this posting) was perfect. I kept asking about the condition over and overthey just kept replying with a generic ad for the truck that I could easily get online. They kept changing the price. Like I said, I live a few hours away so I couldnt just come by as they said a few times. I think its crazy that they were not even interested in taking my money that I was trying to give them (cash). Believe every negative review for this .dealership." I am convinced the only good ones are from family and friends. More
by Lumberjack
Employees Worked With
Steve Spain, Jay Sawyer
December 08, 2014
fixed. Let me first say, I have typed a review in the past month about great bridge auto. I was very dissatisfied with the car they sold me. I hate car buyin Let me first say, I have typed a review in the past month about great bridge auto. I was very dissatisfied with the car they sold me. I hate car buying, I am naive and people play on that, even the "truthful" dealerships. And I deemed this dealership extremely untruthful. But I must say I was mistaken. After writing my review I received a call from the manager, curious as to why I was frustrated. I explained my frustration and with great kindness he offer to do whatever he could to set that experience right. He held to his word and after I left the day I took my car in to get some minor things dealt with, I felt somewhat relieved and thankful to lannin for the upmost proffesionalism he exhibited. Thank you great bridge auto for proving to me that dealerships are not all the same. More
by Kaysie Saunders
Employees Worked With
Lannin Norkeveck
September 02, 2014
NEVER GO TO THIS PlACE! This place is a joke. I was contacted about my truck on CL about a month ago from them and they were intrested in my truck. Upon bringing it there the This place is a joke. I was contacted about my truck on CL about a month ago from them and they were intrested in my truck. Upon bringing it there the gentalman started to make his appraisal. He then stated he didn't want to make any calls due to the owner not there! So I wait till the owner comes back and call to make sure he is there. When I get there he is on the phone. Once getting off the phone I peak my head in and introduce myself to him. He says I wanna finsh my lunch. After being there for 30 min he comes out and takes 2 looks at it and I tell him the price tell him and he says he wouldn't pay that much. BTW my truck was the best looking one out of all of them. There trucks are junk and way over priced. More
by jjrcc
Employees Worked With
Tim Paasch
August 09, 2014
Worst Way to Sell a Car: Be Demeaning and Apply Pressure Came in today to look at some cars after having been impressed with their inventory online. At first, all the staff was very nice and friendly and had Came in today to look at some cars after having been impressed with their inventory online. At first, all the staff was very nice and friendly and had no problem with answering questions and fetching keys and actually brought a car out of the shop where it was being detailed so we could test drive it. After that, we went in and started talking numbers with Jeff. I told him my budget, he told me what he could personally try to do, and, although there were no promises, he seemed open to negotiating. He went to go run things by his manager and came back out with him. The manager sat down and talked numbers with us also. Before we knew it, there were five sales representatives around ridiculing us for not wanting to take a deal on a car, as we had seen others that day and needed to think things over before spending so much money. The atmosphere was hostile and degrading, the manager and his crew meeting our requests to let us take a moment to think with sarcasm and snickering and general harassment. We ended up walking out, even though we were heavily considering spending the money on two cars instead of the one we needed. If you like having people laugh in your face and treat you like an idiot for not taking a "deal" on the spot, or if you really are into having service reps answer your questions with sarcasm, snark, and treat you like utter crap, you will have a perfect time working with these great "gentlemen." More
by PalJ
Employees Worked With
Jeff , Tim Paasch, Lannin Norkeveck, Jimmy Ilardi, Ryan Reeser, Nick Carroll
August 07, 2014
Wonderful We were able to look and take time to pick the car that would work best for us. It was more than one car that we tried , The relaxed process was wha We were able to look and take time to pick the car that would work best for us. It was more than one car that we tried , The relaxed process was what made it work for us. More
by Daniel Beaulieu
Employees Worked With
Jeff Hall jr.
