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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
August 10, 2015
Good Guys I had a great buying experience here. Very quick and hassle free. Didnt feel rushed or pressured in any way. Craig, my salesperson was great, very I had a great buying experience here. Very quick and hassle free. Didnt feel rushed or pressured in any way. Craig, my salesperson was great, very honest upfront and genuine guy. I would buy here again..and recommend my friends. More
by kittykat
Employees Worked With
Tim Paasch, CJ Thorne
August 10, 2015
Good. The people are very nice there, they helped me get the car I was look for. It was a very good price. I would recommend my family and friends to go th The people are very nice there, they helped me get the car I was look for. It was a very good price. I would recommend my family and friends to go there. More
by melanie11
Employees Worked With
Tim Paasch, Ryan Reeser
August 09, 2015
Very accommodating and helpful. Dain was the man in the field helping me out, he was there for questions that needed answered, helped me look at several vehicles, and was very straig Dain was the man in the field helping me out, he was there for questions that needed answered, helped me look at several vehicles, and was very straight forward. Tom was the man inside that made what we needed happen, and we left happily with a new vehicle. The owner worked directly with us and the gentleman working with the finance aide of things was very helpful as well. If you need a car, get it here! More
by Coletra1n
August 08, 2015
Flawless Car Buying Experience This had been one of the best car buying experiences that I have ever had. Dain, my salesperson was very attentive to our wants in a vehicle. They did This had been one of the best car buying experiences that I have ever had. Dain, my salesperson was very attentive to our wants in a vehicle. They did exactly what they said they would do. I would recommend them to anyone who is looking for a seamless car buying experience. More
by Bmw
Employees Worked With
Dain McFee
August 07, 2015
Bought a Nissan Xterra they were awesome Great friendly atmosphere work hard to get you in a car. They were awesome with their speed in service. Thank you for your help guys Great friendly atmosphere work hard to get you in a car. They were awesome with their speed in service. Thank you for your help guys More
by Kyle1589
July 29, 2015
Chase and Nick I had a great experience. Things went for us. We had to get my mother in law in a reliable, affordable car. Salesman, Chase, was very honest and found I had a great experience. Things went for us. We had to get my mother in law in a reliable, affordable car. Salesman, Chase, was very honest and found us what we were looking for. More
by alwright
Employees Worked With
Nick Carroll, Chase Renshaw
July 28, 2015
It was great! Chase was very friendly and very helpful. He met and exceeded all of my standards. Was very shakey going into the dealership but everyone including ch Chase was very friendly and very helpful. He met and exceeded all of my standards. Was very shakey going into the dealership but everyone including chase and Nick was very straight forward and did not hide anything. More
by zak_hendren
Employees Worked With
Nick Carroll, Chase Renshaw
July 27, 2015
Great help from Ryan at Great Bridge We knew our situation may not make a sell easy but Ryan was patient with us the entire way. This is a great dealership that may be able to help anyon We knew our situation may not make a sell easy but Ryan was patient with us the entire way. This is a great dealership that may be able to help anyone if you give them the chance. More
by gleninvirginia
Employees Worked With
Ryan Reeser
July 25, 2015
excellent, no hassle service Would gladly purchase another vehicle from great bridge auto sales. There was no pressure or hassle from the friendly, helpful staff from the time we Would gladly purchase another vehicle from great bridge auto sales. There was no pressure or hassle from the friendly, helpful staff from the time we walked on the lot until we drove off. More
by nodramaclothing
Employees Worked With
Nick Carroll, Chase Renshaw
July 25, 2015
Awesome first car experience This is the first time buying a car by myself and it was really easy. Jay was awesome showing me the cheap cars and stuff and then Brian came through This is the first time buying a car by myself and it was really easy. Jay was awesome showing me the cheap cars and stuff and then Brian came through helping us with finance. Very stored about my experience here. More
by Tyler.maret123
