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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
August 22, 2015
Great service and people. My experience was absolutely phenomenal. The service was wonderful and allowed payments to be easily manageable. Thank you to all the staff at great b My experience was absolutely phenomenal. The service was wonderful and allowed payments to be easily manageable. Thank you to all the staff at great bridge auto sales. More
by Coolio04
Employees Worked With
Nick Carroll, CJ Thorne
August 21, 2015
you get what you buy Realize that this place sells used cars and fixer-uppers. Go there with the blue book value and carfax report. Look at the car, test drive it. I came Realize that this place sells used cars and fixer-uppers. Go there with the blue book value and carfax report. Look at the car, test drive it. I came here and got what I expected. More
by hippiewerewolf
Employees Worked With
CJ Thorne
August 19, 2015
Great Bridge puts The "C" in Customer Service !! Great Bridge Auto Sales works Their MoJo. Nick & CJ are the best sales men around Tim will put you in a car Today All Smiles ,God is Good All Day Eve Great Bridge Auto Sales works Their MoJo. Nick & CJ are the best sales men around Tim will put you in a car Today All Smiles ,God is Good All Day Everyday. More
by Bigjo70
Employees Worked With
Tim Paasch, Nick Carroll, CJ Thorne
August 17, 2015
Best car buying experience !!! Very happy with our new cars! The sales people are very friendly , informative and professional. Best car buying experience ever! We felt very comfort Very happy with our new cars! The sales people are very friendly , informative and professional. Best car buying experience ever! We felt very comfortable and they have a big selection of great quality cars. Thank you !! More
by dhelm
August 14, 2015
Truly the very best car buying experience I have ever had I recently spent over 20 hours looking for a used automobile utilizing USAA car buying service as well as many other pricing/purchasing tools that are I recently spent over 20 hours looking for a used automobile utilizing USAA car buying service as well as many other pricing/purchasing tools that are readily available on the internet. I was looking for a very specific SUV and was willing to travel up to 250 miles to get the car I wanted at a fair price. As it turned out I didn’t need to go far at all. Great Bridge Auto Sales had the 2010 Subaru Forester I was looking for at a price that was $66.00 dollars less than the Kelly Blue Book market value and considered a “Great buy” on the USAA used car buying guide. I went to Great Bridge Auto Sales on a Sunday afternoon and I expected a high pressure sales associate who would hover over me incessantly. What I experienced was the complete opposite. I had the pleasure of working with Mr. Jay Sawyer and Mr. Brian Korich. They were honestly the most laid-back, easy going sales guys I have ever worked with, bar none. Not only would I recommend them to family and friends but I will probably buy my next car from them. I do not usually write reviews about products or services I purchase but Great Bridge Auto Sales truly deserves five stars and I wanted to let other car shoppers know that not all “used car dealers” are the same. If you are in the market for a used car at a fair price you should give these guys a chance to earn your business. I am very glad I did and I think you will be too. More
by John Yancey
August 13, 2015
great dealership! This dealership is Very friendly and helpful! I do recommend to anyone looking for a vehicle! I am Very pleased! I love Pt Cruisers this is the perfec This dealership is Very friendly and helpful! I do recommend to anyone looking for a vehicle! I am Very pleased! I love Pt Cruisers this is the perfect car for me! More
by loveking
August 12, 2015
Great experience heard about this dealership and decided to stop in and it was a great decision. The car I was looking for with a great price was on the lot. Financing heard about this dealership and decided to stop in and it was a great decision. The car I was looking for with a great price was on the lot. Financing got me done. More
by Shanita
August 12, 2015
Good prices and selection I gave the review based on my 2 day experience. The first day test driving the car and discussing the terms with Jay Sawyer was great.?? However the I gave the review based on my 2 day experience. The first day test driving the car and discussing the terms with Jay Sawyer was great.?? However the 2nd visit to pay and pick up car was fair. More
by Felecia 1479
August 11, 2015
Easy going straight to the point Verry good experience with great bridge hope this truck was a great buy and choice i wish i could of purchase the truck for 500 less then what i pay f Verry good experience with great bridge hope this truck was a great buy and choice i wish i could of purchase the truck for 500 less then what i pay for More
by Jsaget
Employees Worked With
Dain mcfee, Dain McFee
August 11, 2015
Super helpful! First time buying a car, and this place has been the absolute best! From their car selection to their salesmen, and staff in general! They really work First time buying a car, and this place has been the absolute best! From their car selection to their salesmen, and staff in general! They really work with you, and ensure you get out with the best deal overall! Would recommend to anyone! More
by NateCScott
Employees Worked With
Tim Paasch, CJ Thorne
