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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
September 09, 2015
Buying new car Chase was super helpful. He was also friendly and lead us in the right direction. He is definitely one that I would recommend anyone to see when needi Chase was super helpful. He was also friendly and lead us in the right direction. He is definitely one that I would recommend anyone to see when needing to buy a car! More
by Haleybrooke
Employees Worked With
Chase Renshaw
September 03, 2015
great experience CJ was my salesman, I couldn't say enough how great he treated us. Great customer service! They did what they said they would due. CJ was my salesman, I couldn't say enough how great he treated us. Great customer service! They did what they said they would due. More
by EricObx
Employees Worked With
CJ Thorne
September 02, 2015
2014 Camaro CJ and Nick made this experience quick and easy for me. I recommend them to anyone looking for a great car at an affordable price. CJ and Nick made this experience quick and easy for me. I recommend them to anyone looking for a great car at an affordable price. More
by JIK
Employees Worked With
Nick Carroll, CJ Thorne
September 01, 2015
Ford F-150 Had a great experience with Brain and CJ. Great deal on a great truck. Highly recommend a visit. Great selection on the lot for great prices. Had a great experience with Brain and CJ. Great deal on a great truck. Highly recommend a visit. Great selection on the lot for great prices. More
by Scott 72
August 31, 2015
Have bought 4 used cars from here - great experience!!!! Brian Korich & CJ Thorne are exceptional at their jobs. They are caring, knowledgeable & helpful. I always recommend these people because of their hon Brian Korich & CJ Thorne are exceptional at their jobs. They are caring, knowledgeable & helpful. I always recommend these people because of their honesty and experience. I have bought four used cars from them and I have had a wonderful experience with them every time. When my husband and I walk in, we are warmly greeted and we know we can trust their recommendations because they have not steered us wrong in any of our car buying deals. Brian Korich is a wiz at getting great rates with the financial institutions and he always goes above and beyond with warranty coverage for repairs, etc. - getting the best price for your budget. I can't say enough good things about this dealership. Do the right thing and visit them - you won't regret it! More
by happyhyundaibuyer
August 28, 2015
Great experience Went to look at just one car that I wanted, and they worked with me to get it. They did all the work to secure a loan. I am leaving with exactly the c Went to look at just one car that I wanted, and they worked with me to get it. They did all the work to secure a loan. I am leaving with exactly the car I wanted. Highly recommend Greatbridge Auto Sales! More
by Dodgebuyer
Employees Worked With
Ryan Reeser, Nick Carroll
August 28, 2015
Jay sawyer I have a very good reviews and the service was great as well I'd recommend these people to more of my customers thank you for all the help I have a very good reviews and the service was great as well I'd recommend these people to more of my customers thank you for all the help More
by carguy
August 27, 2015
Too easy! Thank you CJ for making my car buying experience very easy and i would definitely recommend you to all of my friends who are looking for a great used Thank you CJ for making my car buying experience very easy and i would definitely recommend you to all of my friends who are looking for a great used vehicle. More
by james1980
Employees Worked With
Nick Carroll, CJ Thorne
August 24, 2015
very nice place willing to work with you Cj helped me find just the car I was looking for wonderful place. If your looking for a place to check out highly recommend. They have a good selectio Cj helped me find just the car I was looking for wonderful place. If your looking for a place to check out highly recommend. They have a good selection of vehicle's to choose from. More
by jay
Employees Worked With
CJ Thorne
August 24, 2015
great AT FIRST. I bought my very first car from great bridge 2 months ago! They made the process so easy and even fought to get me financed. I should have realized it I bought my very first car from great bridge 2 months ago! They made the process so easy and even fought to get me financed. I should have realized it was too good to be true! Two weeks after I bought it I took it to my mechanic and realized that I had absolutely no back breaks! That was a nice surprise after draining my savings to put down the payment on it. Now after two months. I've come to realize that almost all of my dash lights, and my sensors do not work. The undercarriage needs tons of work. My mechanic is estimating a few thousand dollars. Now I know why they don't give warranties! Thank you great bridge for my $6,000 bucket of bolts!!! More
by elle143
