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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
September 20, 2015
Perfection Cj and nick were amazing, and I must say dashingly charming. Made my car buying experience easy and delightful. Would 100 percent come back again! Cj and nick were amazing, and I must say dashingly charming. Made my car buying experience easy and delightful. Would 100 percent come back again! More
by WEST1
Employees Worked With
Nick Carroll, CJ Thorne
September 15, 2015
Great service and friendly staff!! Great bridge auto sales was the only dealership that my wife and I were able to trust and use to purchase our second car....call CJ today no matter wh Great bridge auto sales was the only dealership that my wife and I were able to trust and use to purchase our second car....call CJ today no matter what the big dealerships say he can get you in a car! More
by Garrywhalley
Employees Worked With
CJ Thorne
September 14, 2015
Great timing and customer service They got me in and out wuickly and with great service. Pointed me directly to what I needed and were completely honest! Would recommend and buy from a They got me in and out wuickly and with great service. Pointed me directly to what I needed and were completely honest! Would recommend and buy from again! More
by KingKing3
Employees Worked With
Ryan Reeser
September 13, 2015
Takes advantage of young inexperienced! This dealership (Ryan) took advantage of a first time young buyer. They sold them a vehicle way beyond the value of the car. The car was not even in a This dealership (Ryan) took advantage of a first time young buyer. They sold them a vehicle way beyond the value of the car. The car was not even in a good enough condition to compensate for the exorbitant price. It clearly needed a power steering pump and the doors could not be locked. After speaking with the salesman he stated that he 'gave' a warranty with the car although he knows that it doesn't cover the power steering pump or the door not locking. And they top it all off with a $500 processing fee! More
by Jodyjoe
Employees Worked With
Ryan Reeser
September 12, 2015
Excellent sales and finance service CJ did an excellent job answering all my concerns and questions about the vehicle. Also he made sure the finance department understood my requirement CJ did an excellent job answering all my concerns and questions about the vehicle. Also he made sure the finance department understood my requirements. Nick I finance did an excellent job and got me an excellent warranty to go with my purchase More
by Jolah929
Employees Worked With
Nick Carroll, CJ Thorne
September 12, 2015
used car purchase Everything was awesome overall i would recommend others to check them out.Salesman was was a. Nice guy name Dani ,nice selection of cars to choose fro Everything was awesome overall i would recommend others to check them out.Salesman was was a. Nice guy name Dani ,nice selection of cars to choose from! More
by mymothet#1
Employees Worked With
Dain McFee
September 12, 2015
Good experience Very friendly! Smooth transition. In and out! Good quality vehicles! Sales rep was patient. Excellent follow through on commitments made. Overall a go Very friendly! Smooth transition. In and out! Good quality vehicles! Sales rep was patient. Excellent follow through on commitments made. Overall a good experience. Good! More
by Amy-123
September 11, 2015
Car sale We initially came to view a car displayed on the dealers website which was not ideal for us. However Dain was able to direct Us In the right direction We initially came to view a car displayed on the dealers website which was not ideal for us. However Dain was able to direct Us In the right direction for a successful afternoons car purchase. Highly recommend for a friendly experience. More
by Marj
Employees Worked With
Dain McFee
September 11, 2015
07 Altima Had a great experience with everyone I delt with there and got the car I wanted for low monthly rates I'm happy thanks guys Had a great experience with everyone I delt with there and got the car I wanted for low monthly rates I'm happy thanks guys More
by Rodneyh
Employees Worked With
Nick Carroll, CJ Thorne
September 09, 2015
Excellent place to buy! Great Bridge Auto is by far the best place I've bought a vehicle from! The atmosphere is laid back, they're not pushy and they genuinely care about ge Great Bridge Auto is by far the best place I've bought a vehicle from! The atmosphere is laid back, they're not pushy and they genuinely care about getting you what your looking for. I have to mention CJ because he's the best salesman I've ever had. Love this place! More
by Jfriberg
Employees Worked With
Tim Paasch, CJ Thorne
