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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
October 06, 2015
Great service I thought Dain and Brian were really great. My son was able to drive away with his 1st car. I would go to them again I thought Dain and Brian were really great. My son was able to drive away with his 1st car. I would go to them again More
by Cheryl
October 05, 2015
Best 1st time car buying experience Brian did a great job of explaining all the options I have as a first time buyer and found me the car of my dreams!!! Him and Jay made me feel comfort Brian did a great job of explaining all the options I have as a first time buyer and found me the car of my dreams!!! Him and Jay made me feel comfortable and fought to get me the best interest rates monthly payment and down payment. The process was very smooth and very pleasant felt right at home. I love you guys! If anyone is looking for a car Great Bridge Auto Sales is the place!!!!! More
by Anthony15
October 04, 2015
Honest and attentive Salesman We just brought a car from Jay at Great Bridge Auto. He was friendly, supportive and honest in the process of buying our daughter her first car. He al We just brought a car from Jay at Great Bridge Auto. He was friendly, supportive and honest in the process of buying our daughter her first car. He also stayed back after they closed to accommodate us. This was greatly appreciated!! To top it off Brian was friendly and helpful as well. More
by blairteam
October 02, 2015
friendly an very imformative Quick got an excellent car if with credit issues an comfortable payments worth checking out would recommend to anyone specially someone with credit di Quick got an excellent car if with credit issues an comfortable payments worth checking out would recommend to anyone specially someone with credit dilemmas. Cj was a great help an knew exactly what i was looking for More
by dexim1
September 29, 2015
Don't buy from this dealer especially if you are young! My college aged son had been walking 3 miles from work to home all summer to save to buy a car. We decided to just help to buy him a car when school My college aged son had been walking 3 miles from work to home all summer to save to buy a car. We decided to just help to buy him a car when school started. After paying $15000 in school tuition, we only had about $1500 to buy a car. We lived out of town so we sent him to buy the car. Some of their "as is" cars were in the back and had not been inspected. They told my son that they had one that was in the car shop that they needed to pick up that had been inspected that they could sell for $1500. The car he purchased died in less than 2 weeks. The car was towed by AAA where they said it had a bad motor and no oil. When I said the Lannin the manager, I guess we just gave you all $1500, he said, yes, the car was as is so we can't do anything about it. When I asked if they even have someone to check to see if there are problems with the car and shouldn't they at least disclose the problems, he said no they don't. They basically stole our money and they have no ethics and no consideration for their customers. DON'T BUY YOUR CAR FROM THIS DEALERSHIP. You are just giving your money away and they expect it especially if it is a young person who may not know that they need a mechanic to check the car out first. They should be ashamed of themselves. More
by wilmaprob
Employees Worked With
Lannin Norkeveck, Nick Carroll
September 29, 2015
Very easy Dain and Brian were very helpful and make the process very easy and answered every question I had. I would definitely recommend Great Bridge Auto Sal Dain and Brian were very helpful and make the process very easy and answered every question I had. I would definitely recommend Great Bridge Auto Sales More
by AChromey
September 28, 2015
Great experience! Although we had to negotiate back and forth, it was fast. No games just straight business. I didn't get the price i wanted but i did get close and fe Although we had to negotiate back and forth, it was fast. No games just straight business. I didn't get the price i wanted but i did get close and felt it was a fair price. More
by Mike
September 25, 2015
good people Nick and Dain, super professional pleasure to do business with. Nice car lot, plenty of top notch selection. Quality work on vehicles. Highly recomme Nick and Dain, super professional pleasure to do business with. Nice car lot, plenty of top notch selection. Quality work on vehicles. Highly recommend them, drove 2 hours to get here! ;) More
by randrstephenson
Employees Worked With
Brooke, Nick Carroll, Dain McFee
September 23, 2015
Very good very helpful with getting my first car . Good deal and excellent service. The cars were all very good quality for a old or new car very helpful with getting my first car . Good deal and excellent service. The cars were all very good quality for a old or new car More
by Ayykathleen
Employees Worked With
Dainee mcfee, Dain McFee
September 21, 2015
BUYER BEWARE...STAY AWAY We bought a car on Memorial Day weekend and had a hard time with the sales team here. They will do what they can to sell you a car and not back it up We bought a car on Memorial Day weekend and had a hard time with the sales team here. They will do what they can to sell you a car and not back it up if something goes wrong. They offered a warranty on the car but everything but the transmission, which is covered, went bad. After only 3 months and a new radiator, new AC, new oil pan gasket, spare tire and 4 tires, my mechanic told me there was too much wrong with the car to fix it. I spoke to Tim the manager and he could care less that we had this bad experience. He even admitted that where they told me the AC was charged when I got the car that it probably was not. There's honesty for you. Thanks Timmy. You're the reason the industry has such a good reputation. More
by Bobdorr
Employees Worked With
Tim Paasch, Chase Renshaw
