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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
October 29, 2015
Very amazing & friendly people. Everyone here was super friendly & Jay was amazing working with us looking for the car. Worked with me through everything. Definitely go here for a ca Everyone here was super friendly & Jay was amazing working with us looking for the car. Worked with me through everything. Definitely go here for a car More
by navybrat
Employees Worked With
Jay Sawyer
October 26, 2015
Very patient I am very picky with my cars and he was amazing and very nice! I would love to come back next time to get a car! They did have limited selection but D I am very picky with my cars and he was amazing and very nice! I would love to come back next time to get a car! They did have limited selection but Dain helped me find a car I loved! Thank you so much for all your hard work and patience! More
by foosekasey1
October 23, 2015
It was a good experience He throughly explained the car issues & Why it failed inspection, & i understand the cost etc, well overall i would recommend people to Dain he is gre He throughly explained the car issues & Why it failed inspection, & i understand the cost etc, well overall i would recommend people to Dain he is great More
by Tez94
Employees Worked With
Dain McFee
October 20, 2015
Good vehicle fair staff equals good business CJ, Brian, Craig and whoever else helped me into my Toyota Camry were fair and most appreciated. Great car, cool and edgy with the tent. I will be by CJ, Brian, Craig and whoever else helped me into my Toyota Camry were fair and most appreciated. Great car, cool and edgy with the tent. I will be by to buy again. Good company. More
by Davidgwschumacher
October 19, 2015
Quick and painless Friendly, straight to the point, honest. We knew what we wanted and he didn't try to take advantage. What a relief to do business with a great dealer. Friendly, straight to the point, honest. We knew what we wanted and he didn't try to take advantage. What a relief to do business with a great dealer. More
by Ford15
Employees Worked With
Dain McFee
October 17, 2015
Blake and Kelsey- Gmc Sierra Great experience! Chase was great to work with and very personable. Much more enjoyable than any dealership I have ever dealt with! Brian also made t Great experience! Chase was great to work with and very personable. Much more enjoyable than any dealership I have ever dealt with! Brian also made the buying experience much more pleasant and the paperwork entertaining! Very down to earth staff. Would definitely recommend Great Bridge Auto to anyone looking for a car!!! More
by BlakeandKels
October 16, 2015
Chase and Nick are the MEN! Awesome experience. These guys made something out of nothing. Extremely friendly and honest. Definitely would recommend!!! Was in a car in less than 2 Awesome experience. These guys made something out of nothing. Extremely friendly and honest. Definitely would recommend!!! Was in a car in less than 2 hours!!! More
by Happy buyer
Employees Worked With
Nick Carroll, Chase Renshaw
October 16, 2015
G35 Coupé They helped me out a lot. I was in a pinch they got it fixed & I'm happier than ever.Car is perfect, no problems whatsoever They were kind enough to They helped me out a lot. I was in a pinch they got it fixed & I'm happier than ever.Car is perfect, no problems whatsoever They were kind enough to let us get checked out by mechanic ??.Great Bridge Auto is the way to go! More
by Josh123
Employees Worked With
Jay Sawyer
October 09, 2015
Unexpected Overall, Great Bridge Auto got me the best deal and great customer service. They saved me time and money. Thanks to Brian, Ryan & Brooke for the best Overall, Great Bridge Auto got me the best deal and great customer service. They saved me time and money. Thanks to Brian, Ryan & Brooke for the best times. More
by Chill334
October 09, 2015
Best car buying experience ever! We enjoyed our experience with Great Bridge Auto! Jay was honest, personable and respectful of our time. We went for one vehicle and left with a bette We enjoyed our experience with Great Bridge Auto! Jay was honest, personable and respectful of our time. We went for one vehicle and left with a better deal. They are all good, genuine people that wholeheartedly care about their customers' needs. Their main concern is matching you with a vehicle that suits you and your expectations. Jay, thank you so much for such awesome hospitality! Please use us as a reference for potential customers. I would gladly give my honest opinion. More
by A & J
Employees Worked With
Jay Sawyer, Nick Carroll
