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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
December 09, 2015
Chase and Nick My experience was excellent. The people that worked here worked with me and stayed consistent with their communication throughout the process of me bu My experience was excellent. The people that worked here worked with me and stayed consistent with their communication throughout the process of me buying a car. More
by Thoroughbrednation
Employees Worked With
Nick Carroll, Chase Renshaw
December 04, 2015
Great customer service I needed to find a car to replace one lost in collision. Jay and Brian were wonderful during the entire process. Made it easy and took all the stress I needed to find a car to replace one lost in collision. Jay and Brian were wonderful during the entire process. Made it easy and took all the stress out of the process. More
by mardor
November 24, 2015
Highly recommendable Hassl free specially on the paperworks part they try to accommodate all my needs the best they could and considerable enough to look after the car tha Hassl free specially on the paperworks part they try to accommodate all my needs the best they could and considerable enough to look after the car thats best suits not only on my budget but as well my style. More
by 0613
Employees Worked With
Jay Sawyer
November 13, 2015
Quick and fast! Great customer service,didn't find the exact truck I wanted but found a nice ride for the time being. Local business would recommend for sure! Great customer service,didn't find the exact truck I wanted but found a nice ride for the time being. Local business would recommend for sure! More
by Maryjane7
Employees Worked With
Jay Sawyer, Ryan Reeser, Nick Carroll
November 07, 2015
Respectful great customer service They was awesome respectful to me and have super customer service I reccomend anybody to come to great bridge they was so patcience I just love doing They was awesome respectful to me and have super customer service I reccomend anybody to come to great bridge they was so patcience I just love doing business with great bridge auto sales More
by Ashbash1111
November 02, 2015
Very happy Came in looking for a new truck and met Ryan. We found exactly what we were looking for at a great price. Ryan was easy to work with and very friendly Came in looking for a new truck and met Ryan. We found exactly what we were looking for at a great price. Ryan was easy to work with and very friendly. The whole process was quick and easy. More
by Aria
Employees Worked With
Ryan Reeser, Nick Carroll
November 02, 2015
Volkswagen Jetta Very pleased with the buying experience and enjoyed dealing with Ryan Reeser. All employees were friendly and professional. Will definitely deal with Very pleased with the buying experience and enjoyed dealing with Ryan Reeser. All employees were friendly and professional. Will definitely deal with the dealership again. More
by Josh
November 01, 2015
Toyota Sequoia I was shopping for a 4rnner as a second car to load my dogs in. I grew up in Great Bridge and was familiar with the lot. I got out of school in 1980. I was shopping for a 4rnner as a second car to load my dogs in. I grew up in Great Bridge and was familiar with the lot. I got out of school in 1980.Great Bridge has been in that same spot for quite awhile . I went to the web site and found a Toyota Sequoia. It was not on the lot at the time but Jay had it at the dealership the next day. I had a great experience with Great Bridge Auto. Jay was awesome ???? More
by Carole C
October 30, 2015
Great help! Very knowlagable group of people and easy to work with. They also have a wide range of vehicles to choose from. I wouldn't hesitate to go back! Very knowlagable group of people and easy to work with. They also have a wide range of vehicles to choose from. I wouldn't hesitate to go back! More
by HondacivicJH
October 30, 2015
Very Smooth! My visit, at the dealership was very pleasant one. I bought a 2004 Mercury marquis. I came in from out town, Most of the deal was actually made over t My visit, at the dealership was very pleasant one. I bought a 2004 Mercury marquis. I came in from out town, Most of the deal was actually made over the phone, was not a lot of back and fourth. Jay answered all the questions concerning the car and the carfax etc..Inaddition, all my paper work was ready for me to sign.. Overall, everything was smooth... Thank's JAY... More
by Chucktown
Employees Worked With
Jay Sawyer
