Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 543 reviews
July 13, 2016
TERRIBLE experience. The following is intended to summarize my family’s utterly frustrating and, personally, very sad experience with Great Bridge Auto in Chesapeake, Virg The following is intended to summarize my family’s utterly frustrating and, personally, very sad experience with Great Bridge Auto in Chesapeake, Virginia, and hopefully to help other people avoid enduring what my then-girlfriend (now fiancée), her children and myself have had to go through with the people who run this used car dealership – and reminded me why used car dealers, in general, have the reputation they do in society. I definitely learned this the hard way from Great Bridge Auto. I'm surprised by the number of friends we have who feel they were sold lemons. More
by TomHunter68
Employees Worked With
Tim Paasch, Jay Sawyer
June 30, 2016
You made a believer out of me! Thank you Jay and Tim. I walked in feeling like I was probably an easy dupe. . .but walked out feeling like making me a happy customer was their top Thank you Jay and Tim. I walked in feeling like I was probably an easy dupe. . .but walked out feeling like making me a happy customer was their top goal. They made sure the car my nephew got ran like a top and looked like a million in spite of the fact that it had been around the block more than a few times!! I could not appreciate your efforts any more. Next time, I'll be looking for a car for me! More
by Gayle F
Employees Worked With
Nick handled the paperwork and Tom provided morale :), Tim Paasch, Jay Sawyer
May 01, 2016
Great People at Great Bridge I have naught several cars from Great Bridge Auto sales and you can't beat the eagerness to serve and find the right car for you. I worked with Dain M I have naught several cars from Great Bridge Auto sales and you can't beat the eagerness to serve and find the right car for you. I worked with Dain McKafee on both cars and he did a good job. I would however recommended getting a better crew to clean up vehicle before they give it to the customer. That is why they only get 4 stars from me. 5 star sales 1 star prep crew More
by J Dub
Employees Worked With
Nick Carroll, Dain McFee
April 28, 2016
THESE PEOPLE ARE SCAMMERS DO NOT BUY FROM THEM I purchased a car a month or two ago and the tire pressure gauge kept going off CHASE told me that if I had an issue with the tire to call him back an I purchased a car a month or two ago and the tire pressure gauge kept going off CHASE told me that if I had an issue with the tire to call him back and today my tire blew out on the side of the ride with me 5 months pregnant driving an out of control car and I call him back and NOW there is nothing he can do about it . The better business bureau will be called ! More
by Along018
Employees Worked With
Lannin Norkeveck, Chase Renshaw
April 28, 2016
Very unhappy Only had the vehicle for a week and already had to do repairs on it. Replaced the radiator the second day I had it, now I have to get a new water pump Only had the vehicle for a week and already had to do repairs on it. Replaced the radiator the second day I had it, now I have to get a new water pump and relay switch. More
by Belamir747
Employees Worked With
Jay Sawyer
March 30, 2016
Robert & Patricia Hurdle Thanks again to Dain & Brian for all you've done, Excellent customer service, we really needed another vehicle & y'all came through with not just anot Thanks again to Dain & Brian for all you've done, Excellent customer service, we really needed another vehicle & y'all came through with not just another vehicle but the perfect vehicle & price for us, God bless you both & Great Bridge Auto Team. More
by bigmel72
March 22, 2016
Great experience! Drove 3.5hrs for this vehicle and was not disappointed. Upon arrival I was very pleased with the feel of the dealership, everyone was very professiona Drove 3.5hrs for this vehicle and was not disappointed. Upon arrival I was very pleased with the feel of the dealership, everyone was very professional, friendly and helpful. Thank you for making my trip worthwhile More
by BReaves
March 06, 2016
Great Was out looking for a family car and came here both gentleman were very helpful and polite definitely recommend. They made me feel very comfortable w Was out looking for a family car and came here both gentleman were very helpful and polite definitely recommend. They made me feel very comfortable with my purchase they were very knowledgeable and answered all my questions More
by Lebaben
Employees Worked With
Jay Sawyer, Nick Carroll
February 22, 2016
Enjoyed my experience today.. Special thanks to Dain and Brian for helping me with my vehicle today..... Enjoyed not spending the whole day in and out with exceptions of me not bei Special thanks to Dain and Brian for helping me with my vehicle today..... Enjoyed not spending the whole day in and out with exceptions of me not being able to make my mind up..... You guys Rock..... More
by Rosegarden
February 10, 2016
Dain & Brian = Great Car Buying without all the Bull. You don't want a lot of hot air and bull. You don't feel like dealing with the typical car buying haggling. You buy a car at Great Bridge Auto Sales. You don't want a lot of hot air and bull. You don't feel like dealing with the typical car buying haggling. You buy a car at Great Bridge Auto Sales. You go see Dain & Brian. Period. More
by I'm Just Sayin'
