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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
August 01, 2016
Dain and Brian are great Dain was a great salesman. He made things happened for the vehicle is wanted which resulted in a great auto buying experience. Great guy. Brian topped Dain was a great salesman. He made things happened for the vehicle is wanted which resulted in a great auto buying experience. Great guy. Brian topped the cake with my extended auto warranty. Nice people. I also found Dory in Brian's fish tank. Great guys and dealership. More
by Shakedra Miller
July 31, 2016
Great The experience was smooth and painless the salesman helped to expedite all all the paperwork. Tom helped me a lot. Its a little bit long but its worth The experience was smooth and painless the salesman helped to expedite all all the paperwork. Tom helped me a lot. Its a little bit long but its worth it. More
by Bharie
July 31, 2016
Nice people I came to the dealer on 07/20/2016. And Chase was waiting for me he is a very nice guy he show me different options and bring me to a test drive. I to I came to the dealer on 07/20/2016. And Chase was waiting for me he is a very nice guy he show me different options and bring me to a test drive. I told him that I wanted to think about my decision I came back another day and he was not here but the Dain took care of me with Brian they help me put with everything and answer all my questions. And Brian get me a great financial rate. I really appreciate they're help Thanks again More
by Gini64
July 31, 2016
Two thumbs up!!! My dad suggested I visit Grear Bridge Auto Sales, as he had purchased cars here before....one he bought only a week prior! I followed his lead and we My dad suggested I visit Grear Bridge Auto Sales, as he had purchased cars here before....one he bought only a week prior! I followed his lead and went to see if I could find a good trade for my Tahoe. Chase was extremely helpful and nice without being extra "salesy". Nobody likes a pushy salesman. He was very honest and informative! He helped me find a car that I wouldnt ever have really sought out on my own. I'm so happy with it! Nick was great too. He was efficient in getting the paperwork done and getting us out the door in a timely manner. They are very welcoming and warm people who are really knowledgeable about what they are doing. I will be a repeat customer. More
by Emily Spencer
Employees Worked With
Nick Carroll, Chase Renshaw
July 30, 2016
Excellent Customer Service I can say that Dain McFee(salesman) was very helpful, he go above & beyond to get you riding and satisfied. I will recommend this dealership to my fri I can say that Dain McFee(salesman) was very helpful, he go above & beyond to get you riding and satisfied. I will recommend this dealership to my friends. More
by T&MissyMa
Employees Worked With
Brooke, Nick Carroll, Dain McFee
July 30, 2016
Customer driven The experience that I had with this dealer was a great one they did everything they could to get me in a vehicle. I really appreciated their hard work The experience that I had with this dealer was a great one they did everything they could to get me in a vehicle. I really appreciated their hard work and effort. More
by Kathymangumparker
July 28, 2016
Excellent customer service! Thank you! Dain was an excellent help with the truck buying process. I really appreciated everything he did for me, even to the extent of showing me to the field Dain was an excellent help with the truck buying process. I really appreciated everything he did for me, even to the extent of showing me to the field where I could test out the 4WD and know this was the perfect match for me! Thank you again for all your help Dain!!! More
by SieRom952
Employees Worked With
Dain McFee
July 27, 2016
Dian McFee Dian was a great salesperson. Very knowledgable. Took his time to assist us with the directions to the dealership and fully explaining the details of Dian was a great salesperson. Very knowledgable. Took his time to assist us with the directions to the dealership and fully explaining the details of each vehicle. More
by Easter C.
Employees Worked With
Dain McFee
July 27, 2016
Awesome experiemce Brian was amazing! I told him what I wanted over the phone and we were on our way within a few hours. When I got off from work there were only a few s Brian was amazing! I told him what I wanted over the phone and we were on our way within a few hours. When I got off from work there were only a few short steps. Dain was helpful and friendly..All of theel cars I buy will be from these guys...don't waste your time going anywhere else..Highly recommended!! More
by fcooper6406
July 25, 2016
1st car At great bridge to try to get my first car and the customer service is excellent and every employee has a great happy personality. I recommend to come At great bridge to try to get my first car and the customer service is excellent and every employee has a great happy personality. I recommend to come here this is a great place. More
by Smithd216
Employees Worked With
Dain McFee
