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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
August 10, 2016
Nice People and Good Service I came to Great Bridge to purchase my first car and was overall very happy with my experience! Tom and Chase were very friendly and willing to work wi I came to Great Bridge to purchase my first car and was overall very happy with my experience! Tom and Chase were very friendly and willing to work with my schedule and budget to end up finding the perfect car for me! The reason I'm only giving 4 stars is because of the detailing crew they have. Very disappointed with the cleanliness of the car when I picked it up after being promised that it would be clean. Other than that, would definitely recommend this dealership! More
by AMag
Employees Worked With
Nick Carroll, Chase Renshaw, Tom Roberson
August 07, 2016
Friendly Atmosphere and Expedient Servcie After witnessing a friends purchase of a Jeep Grand Cherokee - I realized the reliable and professional service he received - this is the business tha After witnessing a friends purchase of a Jeep Grand Cherokee - I realized the reliable and professional service he received - this is the business that offered the best service locally in purchasing a second vehicle for my family. Dain and Brian worked around my work hours easily in handling the credit approval process and picking up the vehicle. They work with various lenders with all credit types - I wasn't worried at all about getting approved!! Thank you guys for service and time!! More
by tavia564
August 07, 2016
Great Experience Dain McFee walked us through the process and we eventually bought a newer model SUV with half the miles of the vehicle we previously selected. If you Dain McFee walked us through the process and we eventually bought a newer model SUV with half the miles of the vehicle we previously selected. If you are going to visit this dealership I recommend working with Dain and Brian in the finance department. These guys will set you up for success! More
by PhilGil91
August 05, 2016
2nd purchase This was my 2nd purchase from them. Once again they worked with me and my credit problems. CJ and Nick were awesome. Thanks for saving me AGAIN!!! This was my 2nd purchase from them. Once again they worked with me and my credit problems. CJ and Nick were awesome. Thanks for saving me AGAIN!!! More
by rlisby86
Employees Worked With
Nick Carroll, CJ Thorne
August 04, 2016
Great Service and Price!!! Fast approval This is my 2nd purchase from Greatbridge Auto (sales person Chase and finance Brian) just like first time great service, great price and fast approval This is my 2nd purchase from Greatbridge Auto (sales person Chase and finance Brian) just like first time great service, great price and fast approval!!! Go to GREAT BRIDGE AUTO SALES on N. Battlefield Blvd More
by Deejay25
August 04, 2016
great time A GREAT TEAM of PEOPLE VERY FRIENDLY AND HELPFUL BROOK WAS VERY HELPFUL WHEN WE PICKED UP OUR VEHICLE. SHE ALSO ASSISTED US ON RETURNING OUR RENTAL. A GREAT TEAM of PEOPLE VERY FRIENDLY AND HELPFUL BROOK WAS VERY HELPFUL WHEN WE PICKED UP OUR VEHICLE. SHE ALSO ASSISTED US ON RETURNING OUR RENTAL. JAY SAWYER WAS VERY PATIENT WITH US CHOOSING A VEHICLE. EVERYONE WAS VERY HELPFUL. More
by handy
August 03, 2016
Not happy Had the car for 3 days before the check engine light came on. Was very happy with the car until we found out all this "work" that was done to repair Had the car for 3 days before the check engine light came on. Was very happy with the car until we found out all this "work" that was done to repair problems that were going on were obviously not done. After an inspection from someone not affiliated with them we discovered over $2k in repairs were needed on a vehicle that was supposed to have already been fixed. They are not willing to do the repairs even under warranty. More
by Buckman2015
Employees Worked With
August 02, 2016
Excellent Customer Service! I had an amazing and smooth buying experience with Chase at Great Bridge Auto! The process was easy and stress free! I will definitely return for my I had an amazing and smooth buying experience with Chase at Great Bridge Auto! The process was easy and stress free! I will definitely return for my future car needs! More
by Lwood017
Employees Worked With
Chase Renshaw
August 02, 2016
Chase and Nick A++ Showed up to the dealership with a price range in mind and chase showed me around and helped me narrow my choice down to a few different cars. There w Showed up to the dealership with a price range in mind and chase showed me around and helped me narrow my choice down to a few different cars. There was no pressure at all to buy anything and he was very patient. Once I picked my car, nick helped me get it financed and was very helpful to get it to a monthly payment that I could afford. In love with my new car and couldn't have asked for better service. Thank you both and I wish you the best of luck in your future sales! More
by Mrzoggs
Employees Worked With
Nick Carroll, Chase Renshaw
August 01, 2016
Straight forward service. I had researched the vehicles I was looking for online and found one online at Great Bridge Auto sales. I dealt with Dain McFee over there and I was i I had researched the vehicles I was looking for online and found one online at Great Bridge Auto sales. I dealt with Dain McFee over there and I was impressed with how simple he made my purchase. He was straight forward and informative. The folks there made my buying experience easy. More
by Woody
Employees Worked With
Dain McFee
