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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
August 24, 2016
They were so awesome! I came in looking for a car having bad credit and they helped me through the whole process so smoothly. Everyone was so nice and helpful I would recom I came in looking for a car having bad credit and they helped me through the whole process so smoothly. Everyone was so nice and helpful I would recommend this place to anyone! More
by Tianaserna
August 23, 2016
Like dealing with family Our salesman was great we highly recommend Jay. The rest of the staff did everything possible to make sure we got the best deal possible. Thanks to Br Our salesman was great we highly recommend Jay. The rest of the staff did everything possible to make sure we got the best deal possible. Thanks to Brian and Tom More
by John Albertoni
Employees Worked With
Jay Sawyer
August 23, 2016
My new car Very nice people easy to talk to helped me a lot went far beyond what was needed will be back for sure tom tom brain drain were the best thank you all Very nice people easy to talk to helped me a lot went far beyond what was needed will be back for sure tom tom brain drain were the best thank you all very much More
by Steve1
August 17, 2016
2016 Jeep Wrangler My experience was short and to the point. Thanks to Chase and Nick for making the experience a good one. I would recommend to anyone. My experience was short and to the point. Thanks to Chase and Nick for making the experience a good one. I would recommend to anyone. More
by kjs1970
Employees Worked With
Nick Carroll, Chase Renshaw
August 15, 2016
My new car! Excellent customer service! Dain ensured I had a pleasurable car buying experience. There were many options to chose from and we found the car that wa Excellent customer service! Dain ensured I had a pleasurable car buying experience. There were many options to chose from and we found the car that was perfect for me. More
by Ladychief1
Employees Worked With
Dain McFee
August 15, 2016
Really like how they do things Chase helped me get the truck that I wanted. Walked in and got started and left with the truck I went there to get. Really enjoying the new truck. Chase helped me get the truck that I wanted. Walked in and got started and left with the truck I went there to get. Really enjoying the new truck. More
by new truck
Employees Worked With
Nick Carroll, Chase Renshaw
August 12, 2016
A good experience. A really good deal on a used truck. Jay was a real professional showing me the truck and negotiating a fair price. Brian ran down several finance opti A really good deal on a used truck. Jay was a real professional showing me the truck and negotiating a fair price. Brian ran down several finance options to find a comfortable fit. Tom, the sales manager; went out of his way to make this a great experience. Buying a car can be easy, if you work with the right people. More
by Griffin123
August 12, 2016
Used car purchase I was looking for a used SUV for my teenage daughter. I searched the use car sales on Carfax and came across Great Bridge Auto Sales. A sales person n I was looking for a used SUV for my teenage daughter. I searched the use car sales on Carfax and came across Great Bridge Auto Sales. A sales person name Dain McFee greeted me as I drove on to the car lot and was very attentive to my concerns. He took me around the lot and showed me several SUVs, answered all my questions which helped me to make a very well informed decision on a SUV. Thank you Dain, I'm sure my daughter will not only be in a safe vehicle but will be very happy with it. Renee Jennings. More
by Rscott67
August 12, 2016
Honest and Friendly Service, will return in the future. I was looking for a used vehicle to replace our vehicle that had been totaled in an accident. Working through USAA, we got referred to Great Bridge Au I was looking for a used vehicle to replace our vehicle that had been totaled in an accident. Working through USAA, we got referred to Great Bridge Auto and I was very pleased that they listened to my needs for my family and my budget. As a woman it's nice to not feel like I'm being ripped off. Chase and Nick were very friendly and honest guys. They made me feel very comfortable and didn't rush me in making a decision. We are very pleased with our purchase and will be returning in the future for another vehicle for my other teenage son for a starter car. More
by Rachel Hutson
Employees Worked With
Nick Carroll, Chase Renshaw
August 11, 2016
Very good. The process was fast and easy...salesman was helpful in allowing a independent mechanic to inspect before purchase. Had test drive on Monday and bough The process was fast and easy...salesman was helpful in allowing a independent mechanic to inspect before purchase. Had test drive on Monday and bought on Tuesday after all inspections checked out. More
by bkg
Employees Worked With
Jay Sawyer
