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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
September 13, 2016
Everything was great. Finance Manager had no business requesting a "clean title' when there is nothing wrong with it. Phone message left on home phone instead of cell phon Finance Manager had no business requesting a "clean title' when there is nothing wrong with it. Phone message left on home phone instead of cell phone. Should have called cell phone.. More
by Steven Halpern
Employees Worked With
Brooke Draper , Nick Carroll
September 08, 2016
Great Experience This is a excel place to purchase a car. My salesperson Brooke was excellent and attentive. Made me feel comfortable with my purchase. Awesome feeling This is a excel place to purchase a car. My salesperson Brooke was excellent and attentive. Made me feel comfortable with my purchase. Awesome feeling More
by Ali1316
Employees Worked With
Brooke Draper
September 04, 2016
Car purchase All of the staff were very friendly and welcoming! They were willing to work with what I had as a customer and I was happy with my purchase! All of the staff were very friendly and welcoming! They were willing to work with what I had as a customer and I was happy with my purchase! More
by Brianna_marsh
Employees Worked With
Jay Sawyer, Nick Carroll
September 04, 2016
High Quality I had a wonderful experience.....When I had questions, they took their time and explained the answers and why. Giving customer interest first. Provide I had a wonderful experience.....When I had questions, they took their time and explained the answers and why. Giving customer interest first. Provided immediate attention. More
by Jgaskins1990
Employees Worked With
Nick Carroll, Dain McFee
September 03, 2016
Great customer service by Dan McFee I went in to look at a car I saw online and told them my price range and Dain brought out a car a little cheaper than the other car and told me to che I went in to look at a car I saw online and told them my price range and Dain brought out a car a little cheaper than the other car and told me to check this one out. I loved it a lot more than the other one I drove. It just felt like ME. he really has great customer service and personality! Will definitely recommend him to people. It's was a very easy and pleasant transaction. More
by Nerdsplash90@gmail.com
Employees Worked With
Nick Carroll, Dain McFee
August 31, 2016
New car Wonderful service from everyone dain was great and brian worked his magic. Thank you guys for an awsome experience and my new birthday whip me and the Wonderful service from everyone dain was great and brian worked his magic. Thank you guys for an awsome experience and my new birthday whip me and the kids love it More
by Vicjus0818
August 28, 2016
Superior helpfulness when it comes to buying a car Military friendly, this dealership doesn't mind having to stay open longer to negotiate a sale, overall nice people with a little comedy thrown in Military friendly, this dealership doesn't mind having to stay open longer to negotiate a sale, overall nice people with a little comedy thrown in More
by johnsnow
Employees Worked With
Nick Carroll, Dain McFee
August 28, 2016
Dain made me feel very comfortable..No pressure about buying I loved every bit of my first experience in buying my new car...The atmosphere is very friendly... Dain took his time out to show me the best car they I loved every bit of my first experience in buying my new car...The atmosphere is very friendly... Dain took his time out to show me the best car they had on the lot More
by Kennymisha
Employees Worked With
Dain McFee
August 25, 2016
Easy process! Had a great experience here. The staff is very knowledgeable and takes time to answer questions and also are very friendly. It is a laid back atmosphe Had a great experience here. The staff is very knowledgeable and takes time to answer questions and also are very friendly. It is a laid back atmosphere and I am enjoying my purchase. More
by Jwb1984
Employees Worked With
Tim Paasch, Dain McFee, Tom Roberson
August 25, 2016
Found the car of my dreams and great price. Went in the dealership just to look and I seen one of my favorite cars my sales associate Chase assisted me with looking at the car i threw an offer a Went in the dealership just to look and I seen one of my favorite cars my sales associate Chase assisted me with looking at the car i threw an offer and it was accepted overall process was fast and nothing else could've went better satisfied with my purchase Chase is the man. More
by Ty1996
