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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
November 19, 2016
purchasing a used car Enjoyed an excellent experience today. Brooke helped me find and purchase the vehicle I was looking go. She was very professional and helped make t Enjoyed an excellent experience today. Brooke helped me find and purchase the vehicle I was looking go. She was very professional and helped make the transaction very smooth. Brian did an amazing job helping me find financing ata reasonable rate. More
by Sean 3737
November 03, 2016
Fantastic Service Great Bridge Auto Sales is a great dealer that works with there customers to make sure they drive away happy and sastisfied with the car of their choi Great Bridge Auto Sales is a great dealer that works with there customers to make sure they drive away happy and sastisfied with the car of their choice and the service provided by the staff More
by Joe Skee12
Employees Worked With
Nick Carroll, Brooke Draper
October 22, 2016
Great friendly service sarah n brian where both great worked Recommend Sarah very friendly and helpful Brian was great at get me financed without co signer .they even washed and detailed my car before i left! Recommend Sarah very friendly and helpful Brian was great at get me financed without co signer .they even washed and detailed my car before i left! More
by Vickir15
October 20, 2016
Above and Beyond CJ was amazing working with us for several weeks to find the perfect car. He understood our circumstance and didn't give up (even though I wanted to!) CJ was amazing working with us for several weeks to find the perfect car. He understood our circumstance and didn't give up (even though I wanted to!). Will work with him again! More
by Jessica-Anne
Employees Worked With
Nick Carroll, CJ Thorne
October 19, 2016
Nice sales girl. I was able to bargain with them. Brooke was really helpful and I was glad I was able to deal with her. She made it a pleasant experience. I will certainly start at this lot when i loo Brooke was really helpful and I was glad I was able to deal with her. She made it a pleasant experience. I will certainly start at this lot when i look to buy again. More
by locoach
Employees Worked With
Brooke Draper
October 12, 2016
Good Experience Fast and friendly. My transmission went out in my truck and I was able to get in and out within a few hours with a quality car at a fair price. Fast and friendly. My transmission went out in my truck and I was able to get in and out within a few hours with a quality car at a fair price. More
by Mwhis002
October 04, 2016
Supportive and Laid Back I traded in my xxx Volkswagen for a 2011 Chrysler 200. I laid out exactly what my situation was and how much I was willing to spend. Brooke brought ke I traded in my xxx Volkswagen for a 2011 Chrysler 200. I laid out exactly what my situation was and how much I was willing to spend. Brooke brought keys to a few cars of my choosing to take for a spin and concisely explained features of the vehicles. I was not pressured into anything more than what I was in the market for. Their inventory ranges from late-model commuters to low-mile sports and luxury cars as well as trucks. This is my second car buying experience with GB Auto and I will return here the next time I require their service. More
by Bleachdrinker
September 26, 2016
Great experience I had the best experience with this dealer. Dain was very nice and big help in my finacing needs. I would recommend this dealership to everyone I know I had the best experience with this dealer. Dain was very nice and big help in my finacing needs. I would recommend this dealership to everyone I know. More
by Shana holmes
Employees Worked With
Nick Carroll, Dain McFee
September 17, 2016
Luv'd the experience! I was look'n for a place to buy my 2nd car and my niece told me about her car she purchased here and had a great experience w/her Master sales Consult I was look'n for a place to buy my 2nd car and my niece told me about her car she purchased here and had a great experience w/her Master sales Consultant. I want'd the same experience, & that is jus what i received. Thx u Great Bridge Auto. I luv my new ride. Her name is Luna. Get it, lunar moon. My bby grl named her. More
by Sparkle-me_w/pasyon
Employees Worked With
Maurice Cherry, Dain McFee
September 15, 2016
Adequate visit In and out in 1 hour with a car paying with cash. Friendly service. Seems like a relaxed atmosphere to work in. Bought a used vehicle. In and out in 1 hour with a car paying with cash. Friendly service. Seems like a relaxed atmosphere to work in. Bought a used vehicle. More
by Ldr
Employees Worked With
Nick Carroll, Chase Renshaw, Brooke Draper
