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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
January 28, 2017
Awesome experience Everyone was nice and had a great since of humor, they had all the answers to my questions and made the transaction smooth and painless. Highly recomm Everyone was nice and had a great since of humor, they had all the answers to my questions and made the transaction smooth and painless. Highly recommend More
by Noahploeger21
Employees Worked With
CJ Thorne
January 24, 2017
Dain Mcfee Was Exceptional Today, with the help of my mom and Dain Mcfee, i purchased my first car. He answered all of our questions and was very helpful. He was friendly and ma Today, with the help of my mom and Dain Mcfee, i purchased my first car. He answered all of our questions and was very helpful. He was friendly and made sure that we had no problems with the car. He was funny and made our time enjoyable. I would most definately recommend Great Bridge Auto and Dain Mcfee to anyone looking to buy a car! More
by Mills.kayla
January 21, 2017
Outstanding service Darren provided outstanding service. The first car I test drove I did not like at all.. Darren pushed to find one I did like in my price range. The t Darren provided outstanding service. The first car I test drove I did not like at all.. Darren pushed to find one I did like in my price range. The team did an outstanding job in finalizing the paperwork and getting me on the road. Waited an extra 30mins for a very detailed cleaning of the car inside and out. Car look amazing Well worth it. I would buy from this dealership again. Will recommend it to my son in the future. More
by Paul Mayfield
Employees Worked With
Darren Miller
January 15, 2017
Great group of people My experience started with Dain. He was my salesman. Great guy and not pushy at all. He spent about 2 hours as I, being indecisive, went back and fort My experience started with Dain. He was my salesman. Great guy and not pushy at all. He spent about 2 hours as I, being indecisive, went back and forth between cars. He never seemed aggravated or like he was just there to make a sale. After going back and forth a few times with Nick, who is also a great guy, I ended up getting the car I wanted and at a great price. I would 100% go back there and definitely recommend them to everyone in the market for a used vehicles. More
by Jennie01
Employees Worked With
Nick Carroll, Dain McFee
December 30, 2016
Great help maybe the best customer service I have had car shopping definitely stress free and I definitely would recommend this auto shop to others maybe the best customer service I have had car shopping definitely stress free and I definitely would recommend this auto shop to others More
by Trife94
Employees Worked With
Dain McFee
December 28, 2016
I was completely satisfied with the service received! I was looking for a car for my grandson. I was told about this dealership and went to visit. From the time we stepped on the lot and met Brooke, the I was looking for a car for my grandson. I was told about this dealership and went to visit. From the time we stepped on the lot and met Brooke, there was an instant connection. Brooke was very professional and pleasant. She took the time to make sure we had the right car we were looking for. More
by msmith123
Employees Worked With
Brooke Draper
December 28, 2016
Awesome customer service!! We went shopping for a second car for our family and we had a FANTASTIC experience!!! Brooke and Brian were amazing, we are so excited about our new t We went shopping for a second car for our family and we had a FANTASTIC experience!!! Brooke and Brian were amazing, we are so excited about our new to us car!! I highly recommend Great Bridge Auto! More
by BEARbee89
December 16, 2016
My experience was absolutely amazing! The employees are very welcoming, great customer service here. I left the dealership with all smiles! They would not let me leave that lot until I abs The employees are very welcoming, great customer service here. I left the dealership with all smiles! They would not let me leave that lot until I absolutely got into a car that I love and I did just that. More
by teneekab
Employees Worked With
Jim, Tim Paasch, Brooke Draper
December 05, 2016
Excellent Service We were riding pass the dealership and this car caught out eyes. We test drove the car and decided we wanted it. Dain made sure that we understood e We were riding pass the dealership and this car caught out eyes. We test drove the car and decided we wanted it. Dain made sure that we understood everything an worked out a great deal for us. We are totally satisfied with the experience that we had at this dealership. More
by kellogggriffin
Employees Worked With
Dain McFee
November 25, 2016
sorry delership honestship is not in there dealership went to buy car this morning test drive engine light was on they wanted me to buy then told them to call when they find out what was wrong i h went to buy car this morning test drive engine light was on they wanted me to buy then told them to call when they find out what was wrong i had to call them salesman called me back they fixed it gave him a offer told me to come into car lot when i got there salesman was busy so we sat there about half an hour so we decided to go and let him call when he was not busy went outside our salesman was putting tags on the car he told me that the management decided to let other people because they where financing as we where paying cash and his boss wanted to look for something else there a very bad way to run a place the salesman could have called me or tell me that it was sold More
by phil
Employees Worked With
justin
