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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
March 05, 2017
Buying used car Mike was very nice and attentive and answered all my questions. He did everything to make my visit comfortable. The sales process was easy and he was Mike was very nice and attentive and answered all my questions. He did everything to make my visit comfortable. The sales process was easy and he wasn't overly aggressive during my decision making . More
by Trucks10
Employees Worked With
Mike Lambe
March 03, 2017
They make you feel like family I had a great experience. Tim, Nick, CJ, and Brian made me feel like family. They made sure we were happy with what we bought and at a great price. Th I had a great experience. Tim, Nick, CJ, and Brian made me feel like family. They made sure we were happy with what we bought and at a great price. Thanks guys. More
by Chanda Holley
February 22, 2017
Bought my second car There was a lot of craziness going on when I came in today, but CJ worked his butt off to get everything lined up for me to drive the car home (2 hour There was a lot of craziness going on when I came in today, but CJ worked his butt off to get everything lined up for me to drive the car home (2 hours+) the same day. Thanks to him and everyone at the dealership! More
by LillieRAV4
Employees Worked With
Nick Carroll, CJ Thorne, Brooke Draper
February 22, 2017
Great and fun time Had a great experience with CJ and Brain....to a long time but in the process while we waited was very fun...the employees was very friendly and CJ wa Had a great experience with CJ and Brain....to a long time but in the process while we waited was very fun...the employees was very friendly and CJ was a great help with helping me decide what to do...I would definitely go back for another car More
by Ebonie king
February 21, 2017
Great Experience I got the car I wanted at an AMAZING price. They even beat the interest rate that my bank quoted me. My only drawback is that the car had not been cle I got the car I wanted at an AMAZING price. They even beat the interest rate that my bank quoted me. My only drawback is that the car had not been cleaned out(beer cans in the back seat) and there was no gas in it but besides that, I totally recommend. More
by tarheelteacher
Employees Worked With
CJ Thorne
February 20, 2017
Fantastic People and Fantastic Cars I had a fantastic experience with Great Bridge Auto. Scott was my salesman and he was so kind, patience and super awesome to talk too!! I had such a g I had a fantastic experience with Great Bridge Auto. Scott was my salesman and he was so kind, patience and super awesome to talk too!! I had such a great experience buying my first car. I love my Geo Tracker! It runs great and is everything they promised it would be! I will definitely be using them in the future for any other car purchases!! More
by agenz89
February 18, 2017
Awesome Service Planned o. Buying two cars, got the deals we wanted And left the lot today with very little down! The staff was friendly and we were in and out quickl Planned o. Buying two cars, got the deals we wanted And left the lot today with very little down! The staff was friendly and we were in and out quickly More
by Karis A Williams
February 14, 2017
Awesome Experience With the help from Darren, Brian, and Tom I was able to purchase my first car. The service was great and each employee went the extra mile to help me With the help from Darren, Brian, and Tom I was able to purchase my first car. The service was great and each employee went the extra mile to help me choose the right car for me. The whole experience was just perfect. More
by Perkins18
February 11, 2017
2007 kia optima run around I made a appointment to see the car on January 31 which the car was price 1000 dollars when I went in febuary 4 the sale manager told me the car pric I made a appointment to see the car on January 31 which the car was price 1000 dollars when I went in febuary 4 the sale manager told me the car price went up to 3000 cause that was the blue book price for febuary he wasn't trying to honor me the sales price U was given when u made the appointment,so I left then a few days later I received a call from the dealership asking how my visit was the man told me he was a close friend to the owner and he would help me but I kept getting the run around from these people and had to call them atleast 5times hiwever i call today and got the sales manager the car went up 4,too he say tg st did work on it and that's the price and you not going to find a car 1000 dollars I then got off the phone.. Will not to to this car lot again More
by Corey taylor
Employees Worked With
Tom Roberson, Joey Elkins
February 11, 2017
Dealer/salesman lied CJ was friendly but he tried to get me to pay for parts that came with the car that had been removed prior to me seeing the car. I saw the auto on lin CJ was friendly but he tried to get me to pay for parts that came with the car that had been removed prior to me seeing the car. I saw the auto on line and called to make sure it was available prior to driving from Hampton 45 minutes one way. When I got there I discovered the rear seats where missing and after test driving the Honda I insisted on the original equipment seats be installed back to factory conditions. CJ returned from his talk with owner and insisted I pay for half of cost of replacement seats. I told him no and started to leave, upset over wasting my time and cost for mis representation of the car over internet and phone calls. He changed his mind before I left and saved the sale. I specifically asked about why only one key as I was concerned over high cost of possible 'chip' key costs. CJ told me this Honda did not use a "chipped" key. After I purchased the Honda I went to buy Walmart to get a new key only to find out it was a "Chipped " key. I went to Honda dealership and was told replacement key wasn't $2.00 Walmart key but a $140. Honda only replacement. I contacted local locksmith and cost for him was $5.00 cheaper than dealerships. Called CJ and he provided worthless contact information about "his guy" who appears to be out of business now. CJ lied specifically to me about a direct question. He as well as the dealership aren't of the high moral standards I have come to expect in this day and age of used car dealers and instant reviews. Between the owner trying to get me to pay extra for something that came with the car to the salesman who directly lied about the key after a direct inquiry to the high cost of a key that should have come with the car. That was almost four weeks ago. CJ has refused to get me any discount over the second key the car should have come with. I never asked for a free key only to get a key at his discount but he has refused to do this and also refused to pay out of his own pocket. I never asked him to pay anything only honor his word about the key. Beware of this operation. I do not recommend purchasing from this firm. More
by Run away from here
Employees Worked With
Nick Carroll, CJ Thorne
