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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
September 28, 2021
Great communication and professionalism. Although I ultimately did not choose to buy from them, they were great and I would define recommend them. ultimately did not choose to buy from them, they were great and I would define recommend them. More
by dy83silvia
September 11, 2021
Mike Stickle is the BEST SALESPERSON I have ever come across. I had so much stress with car shopping for my SON. I went to several dealerships before reaching Wine Automotive. I explained what I needed a across. I had so much stress with car shopping for my SON. I went to several dealerships before reaching Wine Automotive. I explained what I needed and within 2 hours Mike had all of my worries solved. My Son and I are very thankful that he was able to understand the urgency of getting a vehicle. Thank You so very much Mike. More
by Pecantam.ts
Employees Worked With
Mike Stickle
September 10, 2021
The sales person was very kind and friendly. The management as well was very friendly and accommodating. They made it very easy to purchase a car! management as well was very friendly and accommodating. They made it very easy to purchase a car! More
by Olivericloud
September 09, 2021
Kyle was wonderful! He answered all questions we had and was very friendly and responsive to all communication. The process was easy and couldn't have had a better experience. and was very friendly and responsive to all communication. The process was easy and couldn't have had a better experience. More
by Mont.
Employees Worked With
Kyle Corona
August 30, 2021
Amber and the entire staff are wonderful to work with. I would high recommend and refer anyone to the dealership!! Thank you so much Amber ! would high recommend and refer anyone to the dealership!! Thank you so much Amber ! More
by jdoxeyroff
July 26, 2021
Mike was amazing from the first interaction. He kept us under budget and found the perfect car for my mother-in-law. It was a lot nicer than the few that we had in mind. The whole process was super quick, under budget and found the perfect car for my mother-in-law. It was a lot nicer than the few that we had in mind. The whole process was super quick, convenient, and painless. You guys rock. We will definitely be back! More
by tayschea23
June 09, 2021
My salesperson, Amber, was amazing. She was very helpful in finding the right car. Great people and wonderful service. So glad to have found this place. in finding the right car. Great people and wonderful service. So glad to have found this place. More
by Lizziecryer
Employees Worked With
Amber Stickle
May 26, 2021
Awesome place! Not pushy at all and great deals on great vehicles. Would definitely buy from them again and again! 100% satisfied with all their services. vehicles. Would definitely buy from them again and again! 100% satisfied with all their services. More
by Marian30parker
Employees Worked With
Amber Stickle, Jim Hayden
