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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
April 16, 2017
Great customer service Scott and Brian go a long way to help you get into the right vehicle. Everyone is so friendly and easy to work with. Great service Scott and Brian go a long way to help you get into the right vehicle. Everyone is so friendly and easy to work with. Great service More
by 123456
April 11, 2017
Great dealership They were knowledgeable and very nice to deal with. Not in the least bit pushy. Would recommend them for sure. The prices were descent and all the sta They were knowledgeable and very nice to deal with. Not in the least bit pushy. Would recommend them for sure. The prices were descent and all the staff was friendly More
by Awill112
Employees Worked With
Scott Crews
April 05, 2017
Best Bang for the Buck All I can say is WOW got a super car for a super price with way low miles. These guys rock and gave me no hassle no pressure sales approach. Of course All I can say is WOW got a super car for a super price with way low miles. These guys rock and gave me no hassle no pressure sales approach. Of course the car had me SOLD the moment i drove on the lot. CJ is a real class act & took his time and walked me through ever part of the process. I would certainly recommend him and Great Bridge Auto sales in the future. More
by bob.hull
Employees Worked With
CJ Thorne
April 04, 2017
Need a car fast. Son turned 16 and we needed another car fast. We had little time and not a lot of money. My husband had done all the research on the prices for cars i Son turned 16 and we needed another car fast. We had little time and not a lot of money. My husband had done all the research on the prices for cars in our area. Great Bridge Auto Sales was the one he picked. I now a lot more about cars than my spouse. Even though were separated we came together on this. We told the sales rep Scott what we were looking for and who was going to be driving it. (our 16 son) We saw a few cars that we liked but the KIA SOUL we pick was great. How it turned out, we got the car, but I ended up keeping the car for myself. I gave my son my 2012 Dodge Charger and I kept the Kia for myself. The sales rep really worked hard to get us a car. There was no pressure from him at all. That's what I liked. Took the car for a ride and drove off with the car hours later. More
by Nicy
Employees Worked With
Scott Crews
April 02, 2017
New car They were great and fast really help you get financed . And on the road.helped watch my kids to have a test drive and paperwork done. They were great and fast really help you get financed . And on the road.helped watch my kids to have a test drive and paperwork done. More
by Kimberly Marie Weaver
Employees Worked With
Nick Carroll
March 27, 2017
The Owner Tim After having what we thought was a major problem. THE OWNER TIM OF GREAT BRIDGE AUTO SALES stepped in and resolved all of the problems. He is a very After having what we thought was a major problem. THE OWNER TIM OF GREAT BRIDGE AUTO SALES stepped in and resolved all of the problems. He is a very good owner He is a great guy. It would be a pleasure to do business with him again. More
by Navy chick
March 25, 2017
Scott and Brian were great!!! We came in for a Nissan but they found us a 2005 Honda Pilot that has leather interior and was well maintained.They took care of us and got us great f We came in for a Nissan but they found us a 2005 Honda Pilot that has leather interior and was well maintained.They took care of us and got us great financing!!!1 More
by Ann M Bunch
Employees Worked With
Scott Crews
March 22, 2017
Ridiculous Been taking off work to get a deal done with these xxxxxxxx. Told them id be back in two days. I called the day before and it was still there. When i Been taking off work to get a deal done with these xxxxxxxx. Told them id be back in two days. I called the day before and it was still there. When i show up they say they sold it cash YESTERDAY. And u cant call the person who's interested?? I bought a ford ranger from them last year and it had a broken odometer and no interior lights. I was financing and they pay cash?? They wouldve made more money on me. Worthless xxx salesmem and worthless xxx dealer More
by Woulda-been-a-buyer
Employees Worked With
Dain McFee
March 18, 2017
Great deals at Great Bridge Auto Sales The salesmen at Great Bridge Auto Sales an excellent salesman they work with you. They also have great deals on cars and SUVs I would recommend anybod The salesmen at Great Bridge Auto Sales an excellent salesman they work with you. They also have great deals on cars and SUVs I would recommend anybody to come here and buy a car or SUV. More
by Happy customer
Employees Worked With
Nick Carroll, Scott Crews
March 14, 2017
Phenomenal customer service Brooke and everyone els at great bridge auto were very helpful with buying a car. I had all of my questions answered on spot. I have zero complaints w Brooke and everyone els at great bridge auto were very helpful with buying a car. I had all of my questions answered on spot. I have zero complaints with my visit and I would highly recommend this dealership and sales team to anyone looking for a car. Thank you Brooke and the rest of great bridge auto! More
by Mathewculcasi
Employees Worked With
Tim Paasch, Brooke Draper
