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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
July 11, 2017
a vary good deal trustworthy and honest a great salesman is scot crews if you want a good deal go see scot crews he will treat you vary good and honest trustworthy and honest a great salesman is scot crews if you want a good deal go see scot crews he will treat you vary good and honest More
by januskamatt
Employees Worked With
Scott Crews
July 10, 2017
Great service..Great experience Great people Thank you Scott and Brian for your friendly and efficient service. These guys helped me walk away with Exactly what I was looking for! Everything went Thank you Scott and Brian for your friendly and efficient service. These guys helped me walk away with Exactly what I was looking for! Everything went smoothly and left a satisfied costumer within a few hours of finding my new Highlander..highly recommended for dealership and Scott and Brian!!! More
by Margeswan5976
June 28, 2017
Great dealership Scott got us some great deals on a couple of reliable cars, and Brian was patient and incredibly helpful. It's a great place with the best selection o Scott got us some great deals on a couple of reliable cars, and Brian was patient and incredibly helpful. It's a great place with the best selection of affordable used cars of any other dealership in the area. Also there was a dog, and she was soft and friendly. Would go back just for the dog. More
by trisha001
May 15, 2017
Happy New Customer Everyone was extremely friendly. We were spoken to as soon as we arrived. We were walked inside to CJ, who eneded up helping us finalize a deal and pu Everyone was extremely friendly. We were spoken to as soon as we arrived. We were walked inside to CJ, who eneded up helping us finalize a deal and put me in the new van. I was very impressed with all the folks we met and am greatful for all those who worked to make my day there pleasant. I especially wanted to say that CJ was incredibly easy to speak with and very personable. Thank you again More
by Amason55
Employees Worked With
CJ Thorne
May 14, 2017
Perfect First Car Experience A couple days ago I came onto the lot looking for my first big girl purchase, I was introduced to Scott and he was super friendly. I test drove a car A couple days ago I came onto the lot looking for my first big girl purchase, I was introduced to Scott and he was super friendly. I test drove a car a little out of my price range and was disappointed when I left because I thought I lost all hope in finding a new car. A couple days later I get an AMAZING phone call from Scott saying I was approved for a loan! Now I couldn't get the car the fell in love with, but I did get a reasonable one I could afford! I came in today and got a 2015 Ford Fiesta with 43 thousand miles on it for below $10,000 !! Scott helped with all the odds and ends of the contact and eventually set us up with Nick, who sealed the deal! Nick sat me down in his office and had me signed a couple documents, had a few laughs and the hard part was over! There was no run around and I definitely recommend this place for first time buyers or anyone looking for a good reliable car! Thank you Great Bridge Auto Sales! More
by Emilly Amber Root
Employees Worked With
Nick Carroll, Scott Crews
May 05, 2017
Great car buying experience Mike and Brian provided great customer service and were easy to deal with. I would highly recommend them for buying a used car. I would buy from them Mike and Brian provided great customer service and were easy to deal with. I would highly recommend them for buying a used car. I would buy from them again. More
by Wayne 2017
April 28, 2017
Fast and friendly Mike and brian were a great help to get me a great reliable gas saver. Friendly and fast service. Great customer service and a good deal on a car. Mike and brian were a great help to get me a great reliable gas saver. Friendly and fast service. Great customer service and a good deal on a car. More
by Carguy
April 26, 2017
Repeat customer Always get great service and where we go for vehicles. Scott and Brian are the best. No "car salesman" attitude. Recommended! They have good deals. Always get great service and where we go for vehicles. Scott and Brian are the best. No "car salesman" attitude. Recommended! They have good deals. More
by LettyBoop
April 17, 2017
Very friendly They helped me get in a car quickly and at a decent price. The staff was very friendly and treated my staff like one of their own! They helped me get in a car quickly and at a decent price. The staff was very friendly and treated my staff like one of their own! More
by T
Employees Worked With
Scott Crews
April 17, 2017
Friendly people that helped but didn't bug me By far the easiest salesman to work with in my weekend experience of car shopping. They didn't badger me or try and put me in anything i didn't want. By far the easiest salesman to work with in my weekend experience of car shopping. They didn't badger me or try and put me in anything i didn't want. We spent hours working on getting me exactly what i wanted and they were very helpful. Mike was very friendly and made the whole experience easy. More
by zach
Employees Worked With
Nick Carroll, Mike Lambe
