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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
February 28, 2018
Bought a car Brooke was amazing. They worked long and hard to get me what I needed all around as far as a car and payments go. I definitely had a great experience Brooke was amazing. They worked long and hard to get me what I needed all around as far as a car and payments go. I definitely had a great experience here today. More
by Christine Peters
Employees Worked With
Brooke Draper
February 25, 2018
Wonderful customer service We came to great bridge auto because we saw they had different financing options and that’s what we needed. Brooke was wonderful and very caring to ou We came to great bridge auto because we saw they had different financing options and that’s what we needed. Brooke was wonderful and very caring to our situation. Even after we bought a car and came back because it had an issue. The dealership took care of us all around and I didn’t feel walked over or like I was just another customer. Thank you for making my car buying experience a great one! More
by Mandidubois
Employees Worked With
Nick Carroll, Brooke Draper
February 10, 2018
5 Stars & 2 thumbs up! Terrell and Brian provided excellent service and a hassle free buying experience. Everyone at Great Bridge Auto was welcoming, attentive and knowledga Terrell and Brian provided excellent service and a hassle free buying experience. Everyone at Great Bridge Auto was welcoming, attentive and knowledgable. Great selection of cars with plenty of options. 2 thumbs up. More
by Curlz8908
January 23, 2018
Great service Brooke made buying a car easy would come back and tell others about this place Thank you for a great experience made buying a car easy Brooke made buying a car easy would come back and tell others about this place Thank you for a great experience made buying a car easy More
by Armydoc007
Employees Worked With
Nick Carroll, Brooke Draper
January 20, 2018
Thanks Excellent customer service. Thanks Chris for taking great care of us. We are really happy with our purchase. Looking forward to doing more business in Excellent customer service. Thanks Chris for taking great care of us. We are really happy with our purchase. Looking forward to doing more business in the future. More
by Ruffin70
Employees Worked With
Chris Ford
January 19, 2018
Awesome Experience Great car dealership, You should definitely go there to get your next car..I could not have asked for a better experience Ask for Brooke Great car dealership, You should definitely go there to get your next car..I could not have asked for a better experience Ask for Brooke More
by Sherry Denise Wilson
January 15, 2018
Excellent!!! My overall experience was excellent!!! Terrell made sure I was all to open care of. I would recommend anybody to come out and check out this dealershi My overall experience was excellent!!! Terrell made sure I was all to open care of. I would recommend anybody to come out and check out this dealership, and make sure to ask for Terrell.. More
by Anntonette Joe
Employees Worked With
Nick Carroll, Terrell Ducre
January 05, 2018
Great business Nick was amazing ! He worked super fast & got me rolling even in a snow storm ! He’s straight to the point no kidding around . Very efficient man Nick was amazing ! He worked super fast & got me rolling even in a snow storm ! He’s straight to the point no kidding around . Very efficient man More
by brianna1
Employees Worked With
Nick Carroll
January 05, 2018
Single Women stay away I purchased a vehicle from Great Bridge Auto Even inspected the vehicle and noticed several things wrong which should have been my first red alert But I purchased a vehicle from Great Bridge Auto Even inspected the vehicle and noticed several things wrong which should have been my first red alert But these guys assured me that it was minor and even though I was purchasing the vehicle as is the issues would be fixed Well guess what two months later more problems and issues were never resolved I made numerous attempts and received no,calls back Women either stay away from this place or take a mechanic with you don't be just another sale as I feel I was ,s I wish this nightmare on no one especially single parents More
by Bad Choice
Employees Worked With
Terrell Ducre
December 06, 2017
Great people This place has awesome customer service. They will work with you to get what you want. And if something is wrong they will fix it for you as long you This place has awesome customer service. They will work with you to get what you want. And if something is wrong they will fix it for you as long you didn’t do it yourself. More
by John
Employees Worked With
Dain McFee
