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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
May 05, 2018
As pleasant as buying a used car gets This is the second vehicle I've bought from this dealership, and ive had pleasant experiences both times. The staff isn't too pushy, willing to work w This is the second vehicle I've bought from this dealership, and ive had pleasant experiences both times. The staff isn't too pushy, willing to work with any issues, and knowledgable about the inventory... I'll be back next time I need another vehicle. More
by Dumbsauce
Employees Worked With
Brooke Draper
April 25, 2018
Great customer service Thank you to Eric for sitting in and test driving over 10 plus cars and being patient and working with me and my mom and sending me home in a car I re Thank you to Eric for sitting in and test driving over 10 plus cars and being patient and working with me and my mom and sending me home in a car I really wanted! He was the best, super patient, and super helpful! More
by Tharlow21
Employees Worked With
Eric Houk, Jeff Wine
April 21, 2018
Great Service! I received great customer service here at Great Bridge Auto Sales. I am pleased with my purchase. I have had plenty of experience buying cars and so I received great customer service here at Great Bridge Auto Sales. I am pleased with my purchase. I have had plenty of experience buying cars and so far this has been the most pleasant. More
by three3
Employees Worked With
Antonio Cochran
April 15, 2018
2000 Mazda Miata I drove more than four hours each way to purchase a vehicle from Great Bridge Auto Sales. It was worth every minute, and I love my Mazda Miata, which I drove more than four hours each way to purchase a vehicle from Great Bridge Auto Sales. It was worth every minute, and I love my Mazda Miata, which was exactly as advertised. Thank you to Brooke and the rest of the sales team for an easy and painless transaction. After the four-hour drive home, there are no regrets. I really enjoyed the long ride home with the top down. Again, I love this car. Thanks again, Brooke! More
by DFF
Employees Worked With
Brooke Draper
March 31, 2018
Long distance shopping success, Thank you Brooke. View from my local niece, website visit, text chat, phone calls, local family testdrive, facetime view, drive from Raleigh, I have my car I love! View from my local niece, website visit, text chat, phone calls, local family testdrive, facetime view, drive from Raleigh, I have my car I love! More
by MustangSuzy
March 28, 2018
Genuine People Usually when going to a dealership you end up trying to haggle with a bloodthirsty salesman doing whatever they can to coerce you into buying a vehicl Usually when going to a dealership you end up trying to haggle with a bloodthirsty salesman doing whatever they can to coerce you into buying a vehicle. This is not the case with Great Bridge Auto. The staff were knowledgeable of their vehicles and very forward in their attitude and speech. No beating around the bush, no run-around. They do a great job of making sure their vehicles are in a condition to be driven and I can't recommend them enough for purchasing a used vehicle. More
by HavokAnthem
March 26, 2018
My Dream Car Terrell and Brian were very helpful through a long process that ended with me getting my dream car and back on the road again with style Terrell and Brian were very helpful through a long process that ended with me getting my dream car and back on the road again with style More
by cmitchell90
March 15, 2018
Agreatfealoftheday I got the truck that I wanted and for a great price.thisiz a wonderful dealer ship .comeim.for a test drive asap.please get.avehicllesoon. I got the truck that I wanted and for a great price.thisiz a wonderful dealer ship .comeim.for a test drive asap.please get.avehicllesoon. More
by Aundre Turner
Employees Worked With
Nick Carroll, Brooke Draper
March 14, 2018
Wage of my time went to look at a vehicle for sale, was interested in buying the vehicle, but threw the saleman a curve ball when I offered to pay cash. They have a went to look at a vehicle for sale, was interested in buying the vehicle, but threw the saleman a curve ball when I offered to pay cash. They have a “internet” price which was fair, but this dealership (sales personnel) tried to run a film flam by telling me they were saving me money by not including the sales tax in the final sale price: “you can go pay the sales tax yourself” , so how is that giving me any savings?? Buyer Beware at this dealership More
by Seasoned Car Buyer
Employees Worked With
sales manager
February 28, 2018
Very Pleased. I have just brought my second vehicle from this dealership. As ithe sane as it was the first time I had a great team in CJ, Tim, and Nick making sure I have just brought my second vehicle from this dealership. As ithe sane as it was the first time I had a great team in CJ, Tim, and Nick making sure I was happy with the whole vehicle process. They made sure that I got the price and monthly payment that I asked for. As a single woman i felt they were looking at my needs and not theirs. They definitely have a loyal customer in me. Thank you again Great Bridge Auto. Peggy More
by Mykidzamhm
Employees Worked With
Tim Paasch, Nick Carroll, CJ Thorne
