Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 543 reviews
July 30, 2018
Great Dealership! I happened upon Great Bridge Auto Sales when I found the vehicle pictured in an online ad. I showed up to the location and was warmly greeted by Tyron I happened upon Great Bridge Auto Sales when I found the vehicle pictured in an online ad. I showed up to the location and was warmly greeted by Tyrone. He grabbed the keys and let me and my husband take it for a test drive and we fell in love! The service was fantastic and the vehicle is great. They worked with my trade in and easily got me into my dream vehicle. Don’t let the smaller scale of the location deter you...it only means you will be treated more like family than a random customer. Besides, anyone who will stay late to complete the sale and high five me at the end of it all is awesome in my book (looking at you, Tyrone! ) I was truly pleased with my experience there and am happy to recommend this dealer to anyone. More
by Kray91314
Employees Worked With
Nick Carroll, Tyrone Houston
July 29, 2018
Awesome Service was excellent. He didn’t pressure us to buy anything. He helped out with the whole purchase. I recommend this dealer to anyone looking to buy Service was excellent. He didn’t pressure us to buy anything. He helped out with the whole purchase. I recommend this dealer to anyone looking to buy a car. More
by Tbones87
Employees Worked With
Tyrone Houston
July 24, 2018
NO MORE WALKING!!! I cant say enough of how happy I am with Great Bridge Auto. I WALKED to the dealership on a hope I would get approved and was shocked that I was and f I cant say enough of how happy I am with Great Bridge Auto. I WALKED to the dealership on a hope I would get approved and was shocked that I was and for the amount I was approved for. I wanted an SUV. Chris was patient, worked with me and found a great SUV within that price. They financed it under my maximum payment limit on a short term loan as a first time buyer (33 months-a little under 3years!!!). They even worked with me on getting them my down payment. I am now a proud owner of 2009 Hyundai Santa Fe, fully loaded with leather interior!!! No more walking or taking the bus. Thank you sooooo much Chris and the awesome team at Great Bridge Auto. More
by Tired Feet
Employees Worked With
Chris Ford
July 20, 2018
Satisfaction guaranteed!!! Very Satified, total professional Salesman in CJ.I have visited this dealership 3 times this year and was pleased and satisfied with each purchase. Th Very Satified, total professional Salesman in CJ.I have visited this dealership 3 times this year and was pleased and satisfied with each purchase. They will work with you without you feeling cheated. . More
by Brick
July 15, 2018
Thx-a-mil Didn’t think I would get a car being that I had bad credit!!! But CJ didn’t take no for an answer!! I really thank you for working with me and putting Didn’t think I would get a car being that I had bad credit!!! But CJ didn’t take no for an answer!! I really thank you for working with me and putting me in my new car!!! Time well spent ....prayer goes a long way and you were a blessing -THANK YOU A MILLION More
by Yarahz26
Employees Worked With
CJ Thorne
July 14, 2018
The Greatest Stress Reliever This dealership was the only one to help me through the process of getting a car as a First Time Borrower. After going through the stress at other dea This dealership was the only one to help me through the process of getting a car as a First Time Borrower. After going through the stress at other dealerships, they helped me and cared more about me and what I needed rather than money. They are a very unified team, and they are committed to help you in whatever situation you may be in. CJ and Brian were very humble and understanding, and they not only helped me through the process of buying a car, but also gave advice for it. I would reccomend them to anyone looking for a good car and an excellent experience. More
by phfillip
June 30, 2018
Great customer service Went too look at cars after messaging Jeff the owner on Facebook. I honestly didn't think I'd get approved after being turned down at other places no Went too look at cars after messaging Jeff the owner on Facebook. I honestly didn't think I'd get approved after being turned down at other places no credit... Guess what I'm the proud owner of a F150 extended cab. There family friendly, excellent customer service, and polite.. Jacob was amazing Kenny has a new girlfriend Brooke, they won't sell Lemons, or take advantage of you. If you need a reliable vehicle see Jacob and he will hook you up with a vehicle.. Thank you guys Jeff, Jacob, Brian, Brooke... for making it happen and a awesome experience.... More
by Kennysmom
Employees Worked With
Jakob Wine
June 29, 2018
Great Service! I loved how nice and helpful Brooke was. She made sure I didn’t leave unhappy & that I got the perfect car that fits me! I loved how nice and helpful Brooke was. She made sure I didn’t leave unhappy & that I got the perfect car that fits me! More
by Xianadavi
May 18, 2018
Easy, quick and painless My first impression of the place was very nice, the environment felt welcoming and the staff were very friendly, I made an appointment with Brooke and My first impression of the place was very nice, the environment felt welcoming and the staff were very friendly, I made an appointment with Brooke and she was awesome!, I didn't have to worry about printing out anything for the internet price and all I had to do was simple paper work and work with them and they we very lenient and supportive of what I needed and could afford, I was a first time buyer so they were very helpful and the overall experience was pleasant, professional and good, I recommend for first time buyers, I keep getting texts and people approaching me asking where I got my car, check them out, it's worth your time :) More
by Sean3518
Employees Worked With
Brooke Draper
May 06, 2018
The Big Purchase Was a pleasant and painless buying experience, I will definitely go back again I will recommend them to anyone else who might be looking for a vehicle Was a pleasant and painless buying experience, I will definitely go back again I will recommend them to anyone else who might be looking for a vehicle Thanks again More
by Eddie 31
Employees Worked With
CJ Thorne
