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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
August 22, 2018
Amazing experience I was extremely satisfied with the way My salesman CJ went above and beyond to make sure I got the car I wanted. They were polite, and helpful also. I was extremely satisfied with the way My salesman CJ went above and beyond to make sure I got the car I wanted. They were polite, and helpful also. I will definitely consider doing business with them in the future as well as recommend them! Thank You so very much! More
by Kimberly7412
August 17, 2018
Exceptional experience From the moment I walked on the lot CJ was great. Much better than what we experienced at southern Chrysler jeep in Greenbrier. Those people were awfu From the moment I walked on the lot CJ was great. Much better than what we experienced at southern Chrysler jeep in Greenbrier. Those people were awful. At Great Bridge Auto, I never felt like they were trying to do me dirty. CJ did not fit the mold of a stereotypical car sales man. He's what we call "good people" where I am from. His manager was also great; he never tried to hustle me and Nicole and some me to death. I will definitely recommend this place to others. More
by Edubs
Employees Worked With
CJ, CJ Thorne
August 17, 2018
Just an Awesome Experience! The folks were great and made it enjoyable. Chris Ford showed me several vehicles that were what I was looking for. There was never any pressure and e The folks were great and made it enjoyable. Chris Ford showed me several vehicles that were what I was looking for. There was never any pressure and everyone was so friendly and helpful. I would recommend them to my family and friends for any of their used vehicle needs. More
by brenda23320
August 16, 2018
CJ Was great! CJ and everyone there was just awesome. They made the process of buying a car pretty painless and I will be recommending them to anyone who is looking CJ and everyone there was just awesome. They made the process of buying a car pretty painless and I will be recommending them to anyone who is looking for a vehicle. More
by Ang9902
Employees Worked With
CJ Thorne
August 11, 2018
Great dealership Great experience . The price was great and the sales team was very professional and great service . Definitely worth the recommendation. Would definit Great experience . The price was great and the sales team was very professional and great service . Definitely worth the recommendation. Would definitely buy another car from here More
by Captnmorgan1
Employees Worked With
Nick Carroll, Tyrone Houston
August 09, 2018
Exceptional My experience with Great Bridge was great, even the salesmen that was not involved with my purchase was kind and helpful. Definitely would send family My experience with Great Bridge was great, even the salesmen that was not involved with my purchase was kind and helpful. Definitely would send family and friends to Great Bridge Auto. More
by Bookem757
August 08, 2018
The staff at Great Bridge Auto are the absolute best!!! Great Bridge Auto always puts your wants and needs as their top priority!!! I personally reccomend Mr. Tyrone M. Houston. He goes above and beyond to Great Bridge Auto always puts your wants and needs as their top priority!!! I personally reccomend Mr. Tyrone M. Houston. He goes above and beyond to make sure you get what you want but makes sure that your financial needs are right where you need them to be!!! You go Mr. Tyrone!! You made our purchase an awesome experience!! Again the Freeman's thank you😜 My daughter said she'll definitely be back for her jeep!😂😂😂 More
by GaviAlan8$
Employees Worked With
Other Employees :
Ms Taylor was very pleasant and very easy to talk to. You guys ROCK!!!??, Tyrone Houston
August 04, 2018
Great car purchasing experience! Tyrone was great! He made the process fast and easy! I will definitely recommend friends to come see him and the rest of the staff. Everyone was very Tyrone was great! He made the process fast and easy! I will definitely recommend friends to come see him and the rest of the staff. Everyone was very friendly! More
by RJ
August 04, 2018
Better experiance than with others After my accAfter going to several dealerships on Greenbrier Parkway and Virginia Beach Blvd I actually found that Great Bridge Auto were who they say After my accAfter going to several dealerships on Greenbrier Parkway and Virginia Beach Blvd I actually found that Great Bridge Auto were who they say. Granted they need to make money, but they actually care about you and your choices. Taylor was just an amazing person to work with and put up with my constant inquires on SUVs. I finally found somthing and when I arrived to test drive after work I had to double check the vin on the suv to the online listing cause I couldnt get over how nice it was and not beat up because it was used. I did my test drive with Chris on Battlefield after 5pm and let me tell you...I knew it was the one for me I had no anxiety and Chris was so informative the entire drive. The financing process was super easy between Chris and Nick. I have gotten so many compliments on my truck its crazy. Totally recommend Great Bridge Auto cause for me, I will be a forever customer. More
by mrsloudnlownoma
Employees Worked With
Taylor, Nick Carroll, Chris Ford
August 04, 2018
Great Experience at Great Bridge Auto Sales My first time shopping / buying used and my first time going to a used dealership and it was the most pleasant, no pressure, laid back experience tha My first time shopping / buying used and my first time going to a used dealership and it was the most pleasant, no pressure, laid back experience that I've ever had. All thanks to my rep CJ, Brian, and the rest of the staff that really went above and beyond to get me in the vehicle that I really wanted. More
by CARGUY
