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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
September 07, 2018
Right Car for the Right Price The customer service was excellent. Everyone was super friendly and willing to help in any way they could. They got me in a car the same day!!! Would The customer service was excellent. Everyone was super friendly and willing to help in any way they could. They got me in a car the same day!!! Would go back in the future More
by sanderson3371
Employees Worked With
Tyrone Houston
September 06, 2018
Helpful and customer friendly. Fast, professional staff.Friendly environment.Great support from Mike Stickle. Look for him.T hey helped me to go through the whole process easily. Th Fast, professional staff.Friendly environment.Great support from Mike Stickle. Look for him.T hey helped me to go through the whole process easily. Thanks for the business. More
by Tbor70
Employees Worked With
Mike Stickle
September 06, 2018
Wine Automotive, AWESOME Dealership! Outstanding service, no pressure. A comfortable professional exerience with Mike Stickle, the best in the business! Quality vehicle and the right pric Outstanding service, no pressure. A comfortable professional exerience with Mike Stickle, the best in the business! Quality vehicle and the right price! Choose Wine Automotive! More
by LautoHomeSales
Employees Worked With
Karyssa Stickle , Mike Stickle
September 04, 2018
Great group of people to work with!! Very personal staff and CJ was one of the best salesman around. My truck was clean and ready on time for delivery. Thanks to all of your staff with th Very personal staff and CJ was one of the best salesman around. My truck was clean and ready on time for delivery. Thanks to all of your staff with their help on my purchase. What a wonderful place to buy from. More
by CXB LIFE
Employees Worked With
CJ Thorne
September 04, 2018
Wow. Beyond pleased. We went to trade our wrangler in on a rubicon at a local dealership. They barely wanted to give us anything on a trade in and didnt want to work with We went to trade our wrangler in on a rubicon at a local dealership. They barely wanted to give us anything on a trade in and didnt want to work with us in any way. I searched rubicon’s online and found one at Wine, which is 6+ hours away. I sent a msg and immediately Meghan chatted back. I sent them pics of our Jeep and they gave much more than the other said dealership without even physically seeing our Jeep. The whole purchase was made via chat through Facebook pretty much, and on our last day they even agreed to meet us 2 hours from their dealership since we were strapped for time. My husband signed the papers, and brought it home. When signing the papers, my husband noticed the axle seal leaking, and more so when he got home. I talked to Jeff and he’s going to take care of fixing it for us. I seriously couldn’t have asked for a more pleasant experience, I dreaded dealing with sales people, but Wine staff proved that they’re all not bad, and they will work with you! Thank you so much, Jeff, Meghan, and Brian. More
by Wvjeep
September 01, 2018
Dealership that will work with you I’m very pleased to write this review with the highest accolades for integrity, professionalism, caring and all round customer service. From the servi I’m very pleased to write this review with the highest accolades for integrity, professionalism, caring and all round customer service. From the service guy to the receptionist to the salesman to the owner. All good honest people that treat you right. They have earned my return to purchase again. More
by MandyM
Employees Worked With
Nick Carroll, Jeff Wine, Chris Ford
August 29, 2018
wonderful experience They made this so easy and we were in and out within a couple of hours. The car had one issue and they fixed it on the spot . No questions asked . I w They made this so easy and we were in and out within a couple of hours. The car had one issue and they fixed it on the spot . No questions asked . I would say i will be back when i need another car andwe have had the car a couple of weeks now . If you need a car i would say come over and see what they have . More
by Myke Irving
Employees Worked With
CJ Thorne
August 28, 2018
Great buying experience It was a great truck buying experience they were very honest and upfront ,they listened to what I had to say and treated me very well. Thsts why I wil It was a great truck buying experience they were very honest and upfront ,they listened to what I had to say and treated me very well. Thsts why I will spread the word about them More
by Jeep06
Employees Worked With
CJ Thorne
August 25, 2018
Great experience Came to the dealership just to look a few cars and after trying a few different options they fit me in a car that fit my needs and my pockets.. more t Came to the dealership just to look a few cars and after trying a few different options they fit me in a car that fit my needs and my pockets.. more than happy with the friendly staff and great prices. More
by Jaynic92
August 23, 2018
Good Customer service Very friendly, helped out with getting my first car. would totally come back! great first car! easy process, totally affordable thanks for all the hel Very friendly, helped out with getting my first car. would totally come back! great first car! easy process, totally affordable thanks for all the help! More
by emilyxmue
Employees Worked With
Mike Stickle
