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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
October 19, 2018
Best experience I have had buying a car Great customer service! Truly a better car buying experience. Shawn and CJ were amazing in helping me find the right car for me. Prices were VERY comp Great customer service! Truly a better car buying experience. Shawn and CJ were amazing in helping me find the right car for me. Prices were VERY competitive. Nick in finance, made sure I got the best deal possible. And Lucky was there to keep me company while I waited. More
by Holly Creech
Employees Worked With
Nick Carroll, CJ Thorne, Shawn Woodlen
October 19, 2018
Vehicle purchase This was a GREAT experience. The staff were patient and listened to my needs and wants. All questions were answered without hesitation. I was extremel This was a GREAT experience. The staff were patient and listened to my needs and wants. All questions were answered without hesitation. I was extremely happy with all areas of service and would definitely shop there again! Thanks guys.. More
by Nascar9
October 18, 2018
HORRIBLE EXPERIENCE The worst experience I have ever had! Tried to sell me a LEMON! The vehicle was on recall. He tried to get me to up my down payment by making the pric The worst experience I have ever had! Tried to sell me a LEMON! The vehicle was on recall. He tried to get me to up my down payment by making the price of the vehicle and my payments higher! Never again! More
by Noneya83
Employees Worked With
Nick Carroll
October 17, 2018
Freaking Amazing This is my first time purchase from this automotive and it def won’t be my last these guys are absolutely amazing!! They have gone above and beyond wh This is my first time purchase from this automotive and it def won’t be my last these guys are absolutely amazing!! They have gone above and beyond what I could ask for and I couldn’t be more happy!!! I’m dead serious about buying from wine automotive they are the BEST!! I wouldn’t change a thing about my experience and a HUGE shout out to Shawn, CJ and Mr Jeff!!! More
by Sea.alexander
Employees Worked With
CJ Thorne, Jeff Wine, Shawn Woodlen
October 16, 2018
Amazing experience! I can not say enough good things about this place! They are awesome! They worked so hard to get us in our new truck! Tracy and Jeff are amazing people I can not say enough good things about this place! They are awesome! They worked so hard to get us in our new truck! Tracy and Jeff are amazing people to work with. They are truly out to create a great experience for their customers. Very friendly and so kind hearted. You will not be disappointed if you decide to buy a car from these people. They went above and beyond for us and I will definitely be back again in the future and recommend them 110%! More
by JcBlood
Employees Worked With
Jeff Wine, Tracy Williams
October 12, 2018
Great service Service from beginning to end was great my salesman Tyrone told.me about the car no pressure to sale advised me of everything he new about the vehicle Service from beginning to end was great my salesman Tyrone told.me about the car no pressure to sale advised me of everything he new about the vehicle no issue letting. Me test drive. The owner and rest of team also good personality no pressure alot nice choices also on lot. More
by Jazzy
Employees Worked With
Nick Carroll, Tyrone Houston
October 05, 2018
Fantastic! Meghan was great, extremely personable and knowledgeable. I will most likely be coming back here in the future! It was a wonderful experience that is Meghan was great, extremely personable and knowledgeable. I will most likely be coming back here in the future! It was a wonderful experience that is to her! More
by JSolo03
Employees Worked With
Meghan
September 27, 2018
Well worth the experience The quality of the customer service, and the time and effort the staff out into making sure i got the best service i needed. This was a fantastic firs The quality of the customer service, and the time and effort the staff out into making sure i got the best service i needed. This was a fantastic first time purchase. More
by Forceful98
Employees Worked With
Nick Carroll, CJ Thorne, Jeff Wine, Chris Ford
September 22, 2018
Tundra 2016 Chris ford was our seller he do an amazing job recommend this place 100%. We travel from Florida to buy our car . Wine automotive it’s definitely Chris ford was our seller he do an amazing job recommend this place 100%. We travel from Florida to buy our car . Wine automotive it’s definitely the right place to buy a car More
by 2016 tundra
Employees Worked With
Chris Ford
September 21, 2018
I had I wonderful experience while for my new car I had a wonderful experience after doing a eight hour shift at work and then shopping for a brand new car. Michael stickle made me feel at home he hel I had a wonderful experience after doing a eight hour shift at work and then shopping for a brand new car. Michael stickle made me feel at home he helped me with my paperwork and he was very funny I would recommend this company to anyone thank you for making me a happy customer More
by raeven
