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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
December 30, 2021
This dealership will get you straight. For the first time in my life I can actually attest to the honesty of a salesman- this being the first review I’ve ever written also. Their prices are fair and their ve in my life I can actually attest to the honesty of a salesman- this being the first review I’ve ever written also. Their prices are fair and their vehicles (at least the one i purchased) are not hunks of junk. If they don’t feel their trade in price is not fair they will tell you to try elsewhere- remarkable! Which is why I traded in with them anyway. Honesty should be rewarded. More
by Braden
Employees Worked With
Other Employees :
Mike Stickle, Amber Stickle, Brooke Draper, Curtis Markham
December 21, 2021
Staff was fantabulous and extremely down to work with me, I would 10@ percent go tn them again, they are all awesome people!! Thanks amber!!! I would 10@ percent go tn them again, they are all awesome people!! Thanks amber!!! More
by Jon
Employees Worked With
Mike Stickle, Amber Stickle, Brooke Draper, Curtis Markham
December 11, 2021
I was nervous about dealing with a smaller dealership but I felt like I was top priority! Mike and the team made my experience ready and I got just the car I needed at a price that was unbelievable! Highly r I felt like I was top priority! Mike and the team made my experience ready and I got just the car I needed at a price that was unbelievable! Highly recommend to everyone! More
by Kelley Grace
December 09, 2021
Amber made my recent purchase easy; very responsive, friendly, kind and no-pressure sales approach! I highly recommend her and Wine Automotive for anyone looking for quality vehicles at fair prices! I h friendly, kind and no-pressure sales approach! I highly recommend her and Wine Automotive for anyone looking for quality vehicles at fair prices! I have bought many new and used vehicles throughout the country over the last several decades and this experience was by far the best. Straight talk, no BS, no tricks, just honest negotiations. What a relief for me. Thanks! More
by blaster4d
December 06, 2021
They were patient, kind and trustworthy. I’m usually mouthy and picky. I had no issues and when I did have jitters they were patient and kind. I wouldn’t be writing a review if I didn’t think that they mouthy and picky. I had no issues and when I did have jitters they were patient and kind. I wouldn’t be writing a review if I didn’t think that they were 👏🏽 awesome. More
by Eye_want
Employees Worked With
Mike Stickle, Amber Stickle, Brooke Draper, Curtis Markham
December 02, 2021
I submitted a financial application and never heard anything from them other than the price of the vehicle went up due to work being done to it. I ended up going somewhere else because they don't respo anything from them other than the price of the vehicle went up due to work being done to it. I ended up going somewhere else because they don't respond. More
by Samanthajane1006
Employees Worked With
No one
