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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
November 09, 2018
Amazing, wonderful and caring I came in to purchase my 1st car ever on my own. I told Shawn what I wanted, needed and he jumped on it and went over and beyond to help me. The owner I came in to purchase my 1st car ever on my own. I told Shawn what I wanted, needed and he jumped on it and went over and beyond to help me. The owner of this dealership is top notch all about his customers and truly cares for them. I am a proud car owner tonight and forever grateful for the caring, generosity I was approached with from start to finish . I highly recommend anyone to come purchase a car here!! More
by Tiff0619
Employees Worked With
Jeff Wine, Shawn Woodlen
November 08, 2018
Maybe it was just this vehicle. Price was decent When i first inquired about the vehicle one of the front desk ladies took my name and number and took wrote the wrong number. First drive the caliber When i first inquired about the vehicle one of the front desk ladies took my name and number and took wrote the wrong number. First drive the caliber locks up they fixed that, and then when i get it back mass air flow sensor went out. I backed traced to see why it went out and the air box was full of sand. Air filter was clogged. Notice the serpentine belt was chuncking out and had a 6inch split in it i fixed that. 2 days pass by and check engine light back on. Code PO456 small leak detected and another light popped up on dash and buzzer saying lamp out. And tire going flat in the back. I havent fixed everything on it but i would recommend this place with the friendly staff. More
by Scoot_r
Employees Worked With
Chris Ford
November 03, 2018
I financed a 2009 voltswagon cc I financed my first car at the age 25 with the help of “wolly” and Chris. What a great experience ! They helped me Find a car in my price range that I financed my first car at the age 25 with the help of “wolly” and Chris. What a great experience ! They helped me Find a car in my price range that I actually like and won’t regret paying a car note for the next few years on it . The customer service throughout the day I was there was excellent, Chris remained humble and kept me engaged throughout the whole sale . More
by Teeharris11
Employees Worked With
Nick Carroll, Chris Ford
November 01, 2018
Amazing Experience Mike did a fantastic job and finding me the perfect truck! They bent over backwards for me to get me a truck in my price range. I owe them! Great expe Mike did a fantastic job and finding me the perfect truck! They bent over backwards for me to get me a truck in my price range. I owe them! Great experience! More
by Scott_Mosley
Employees Worked With
Nick Carroll, Jeff Wine, Mike Stickle
November 01, 2018
Amazing I've had the best experience! Everyone was so kind. And I absolutely adore my car they made sure everything would be set and perfect before I was fin I've had the best experience! Everyone was so kind. And I absolutely adore my car they made sure everything would be set and perfect before I was finished! 10/10 More
by Jamie108
Employees Worked With
Nick Carroll, Jeff Wine, Mike Stickle
October 29, 2018
New car Very nice and professional people. Best sales experience I’ve encountered so far. They go above and beyond for their customer. Best experience I’ve ha Very nice and professional people. Best sales experience I’ve encountered so far. They go above and beyond for their customer. Best experience I’ve had with a car lot so far More
by TIFFHEG2
Employees Worked With
Nick Carroll, Tracy Williams, Shawn Woodlen
October 29, 2018
Awesome car friendly staff! We found a perfect car and in great condition! Staff was very friendly and super helpful. Mike helped us out and even did some detail work for us! Bri We found a perfect car and in great condition! Staff was very friendly and super helpful. Mike helped us out and even did some detail work for us! Brian got us a great rate and we are very happy! Would reccomend! More
by Onti123
October 26, 2018
Very good Shawn was great. He had customer service leading his sale, and to me that is why the rating was where it was. I would recommend and return to the deal Shawn was great. He had customer service leading his sale, and to me that is why the rating was where it was. I would recommend and return to the dealership. More
by Lessard141
Employees Worked With
Shawn Woodlen
October 25, 2018
Not your typical pushy, sales drive. dealership Everyone was friendly, greeted you with a smile (even the owner came out), fair and honest experience. Transaction made simple. Christ our salesman w Everyone was friendly, greeted you with a smile (even the owner came out), fair and honest experience. Transaction made simple. Christ our salesman was great! Quick to respond, take action, and not pushy at all like most other dealerships. More
by Rachel’s Wrangler
Employees Worked With
Chris Ford
October 21, 2018
Very helpful and great experience I gave this rating because the staff was friendly and helpful and they really worked with u and making your time useful and even had coffee and popcor I gave this rating because the staff was friendly and helpful and they really worked with u and making your time useful and even had coffee and popcorn lol.... More
by Dorino123
