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Back Roads Automotive

Chesapeake, VA

3.6
543 Reviews
Mission: Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs. By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere. We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.” Guiding Principles: Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority. Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors. Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence. Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect. Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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343 N Battlefield Blvd

Chesapeake, VA

23320

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Showing 543 reviews

December 04, 2018

The Only Easy Day Is Yesterday It was an easy time from when I arrived until I drove off the lot. Shawn (sales rep), Jeff (owner), Tom (sales manager), and Jay (accounting/paperwork More

by New911Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Wine, Shawn Woodlen
December 03, 2018

Chevrolet Silverado 2007 Mike was a great representative of Wine Automotive. He drove nearly 4 hours to meet me and show the car. Wine Automotive has great customer service an More

by Chevy07WBF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Wine, Mike Stickle
December 02, 2018

Great experience start to finish I discovered online that Wine had the car I was looking for. I called and was greeted by Shaun one of their newer sales professionals. I scheduled a t More

by Ppearce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Wine, Mike Stickle, Shawn Woodlen
November 27, 2018

First Car Purchase Absolutely lovely, they worked with my budget even for as tight as it was. I was able to to simply explain my prices, the size and purpose for my car More

by JessieR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyrone Houston
November 26, 2018

The Wine Experience I found the car I was looking for at Wine Automotive. Shaun was the salesperson that was knowledgeable and professional during the entire process. Onl More

by Lacy2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Williams, Shawn Woodlen
November 26, 2018

Wine Automotive Excellent service. Goes above and beyond to put you the vehicle that is just right for you. Very recommended. Mike Stickle the best, very friendly, go More

by Ariana0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Korich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Wine, Mike Stickle
November 26, 2018

Chevy Cruze purchase Me and my husband were pressed for time and had to find a car we can put a lot of miles on.23 came to Wine Automotive a few minutes before they closed More

by Bilyannals
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Korich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Wine, Mike Stickle
November 24, 2018

Wants vehicle right before sale Buying a Chrysler Aspen and heard a little noise from the rear of car. Jeff, the owner insisted on getting the cause of the noise fixed before he woul More

by Ken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Wine, Chris Ford
November 17, 2018

Absolutely wonderful time They were able to work with my income and my job and I couldn’t be any happier! 10/10 recommend coming to talk to mike, he’s amazing! More

by Taylorlopp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Korich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Wine, Mike Stickle
November 10, 2018

Outstanding service Answered all my questions. Walked me through every vehicle I looked at. Went through the whole vehicle top to bottom inside out. Incredible experience More

by Hambone2112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Korich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Wine, Mike Stickle
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