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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
December 24, 2018
2 months and still no vehicle. We have been waiting on our vehicle for the last two months. Simple repairs in order for the vehicle to pass the guaranteed inspection. Zero updates a We have been waiting on our vehicle for the last two months. Simple repairs in order for the vehicle to pass the guaranteed inspection. Zero updates after being promised from the owner himself! More
by KJMondick
Employees Worked With
Jeff Wine, Shawn Woodlen
December 22, 2018
Mike 2011 f150 I would definitely recommend going to see mike stickle for you next car. I got a f150 at a great price with amazing service I highly recommend them. I would definitely recommend going to see mike stickle for you next car. I got a f150 at a great price with amazing service I highly recommend them. More
by MUSTANG
December 21, 2018
2016 BMW This was my second working with Shawn, and I really enjoy the customer service it’s definitely customer friendly. I would recommend them to anyone. This was my second working with Shawn, and I really enjoy the customer service it’s definitely customer friendly. I would recommend them to anyone. Shawn is really helpful and great to work with. More
by June21
Employees Worked With
Shawn Woodlen
December 21, 2018
Awesome Mike was amazing and so was Jay even though we are just starting out they worked with us through everything to make sure we have the right vehicle for Mike was amazing and so was Jay even though we are just starting out they worked with us through everything to make sure we have the right vehicle for us...thank you so much... More
by Courtmama1013
December 19, 2018
Great experience! Fast and easy, Shawn was very helpful and all the staff was helpful and friendly. Great to work with. Very professional, they do the little things th Fast and easy, Shawn was very helpful and all the staff was helpful and friendly. Great to work with. Very professional, they do the little things that matter. Detailed the vehicle and gave me a full tank of gas also! Would definitely do business with them anytime!! More
by June21
Employees Worked With
Shawn Woodlen
December 10, 2018
Super easy! There’s always a hesitation buying a car and having to deal with the haggling but Mike made this one of the easier car buying processes. We will abso There’s always a hesitation buying a car and having to deal with the haggling but Mike made this one of the easier car buying processes. We will absolutely be back when my wife is ready to trade hers in. More
by Chuck103
December 08, 2018
Amazing! Everyone was very nice. Shawn Woodlen worked extremely hard to get me in a car that has all the features and price I wanted. The customer service was Everyone was very nice. Shawn Woodlen worked extremely hard to get me in a car that has all the features and price I wanted. The customer service was excellent . I didn’t feel pressured to buy. I highly recommend Wine Automotive. Ask for Shawn! He’s the best. More
by Mason0910
December 07, 2018
Blessed. Great service Tyrone was very helpfully i will be coming back to get a truck soon... I will be telling my family and friends to come to yall great ser Great service Tyrone was very helpfully i will be coming back to get a truck soon... I will be telling my family and friends to come to yall great service. More
by Country_Blessed31
December 07, 2018
Easy process Saw the car I was looking for on Carguru. Contacted Wine Automotive on Monday. Exchanged necessary information Tuesday. Car was driven down for delive Saw the car I was looking for on Carguru. Contacted Wine Automotive on Monday. Exchanged necessary information Tuesday. Car was driven down for delivery to me in on Wednesday in South Carolina. How can you beat that? More
by Gebakje
December 07, 2018
We purchased a Car today and i feel like we made a good deal Chris made buying a car easy.I beleive he's honest and a man of his word .very frendly fellow an will work with what is best for the customer. God w Chris made buying a car easy.I beleive he's honest and a man of his word .very frendly fellow an will work with what is best for the customer. God will bless people like Chris Ford.Thank You More
by Jesusandme81
Employees Worked With
Chris Ford
