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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
March 07, 2019
No pressure Shawn made this a wonderful experience. His no-pressure sales technique made us comfortable immediately. I will definitely be letting all my friends k Shawn made this a wonderful experience. His no-pressure sales technique made us comfortable immediately. I will definitely be letting all my friends know who are in the market for a new vehicle. More
by MacBoom
Employees Worked With
Shawn Woodlen
March 06, 2019
Great carr buying experience From the moment you pull into the dealership until you leave with your new car Shawn Woodlen and the wine Automotive team gives you a top notch car bu From the moment you pull into the dealership until you leave with your new car Shawn Woodlen and the wine Automotive team gives you a top notch car buying experience treating you with the utmost care to put you in the best vehicle for you. I wouldn’t trust my customers to anyone else. Highly recommend! Melissa Pierce, Agent at Direct Auto Chesapeake VA More
by Justbeachy1317
Employees Worked With
Shawn Woodlen
March 05, 2019
Very impressed with their care These guys went so far above and beond their job description to get me in my car I was beyond impressed with how well they handled a almost impossible These guys went so far above and beond their job description to get me in my car I was beyond impressed with how well they handled a almost impossible situation I will be a repeat customer for sure More
by Happy S-2000 owner
Employees Worked With
Shawn Woodlen
March 02, 2019
Dream car and amazing service. I would recommend Wine Automotive to everyone! Mr. Wine took time to speak with my mom and me throughout the car buying process. He had a death in the I would recommend Wine Automotive to everyone! Mr. Wine took time to speak with my mom and me throughout the car buying process. He had a death in the family and was not present when we signed the final paperwork, but still took the time to call us to make sure everything was in order and going smoothly. Our salesman, Sean, was great. He let me play and test out all the the features... literally all of them (there are tons on the Escalade!) and was so patient and helpful! Another salesman, Stephen, also initially helped with locating the vehicle and getting me in for a test drive; he was friendly and efficient! Mike in detailing put all the finishing touches on my car and gave me extra mats. We signed paperwork with Brian in the finance department, who also was really nice. I feel like at some point or another, I worked with or talked to every employee at Wine and they were all genuine, great people! I’d definitely do business with them again. Icing on the cake was the popcorn machine in the waiting area!! More
by Kaytsau
Employees Worked With
Jeff Wine, Shawn Woodlen, Stephen McCall
March 02, 2019
Quick, easy, and affordable!! My experience was wonderful and the employers are friendly and professional. The quality of the vehicle I purchased is excellent and I love it so much My experience was wonderful and the employers are friendly and professional. The quality of the vehicle I purchased is excellent and I love it so much. Thank you Wine Automotive for helping me find the vehicle that fits me and my circumstance. More
by Cancan92
Employees Worked With
Shawn Woodlen
March 01, 2019
Awesome Andrew displayed awesome customer service and went beyond measures to ensure I was satisfied. I have several people to refer for business and I'm very Andrew displayed awesome customer service and went beyond measures to ensure I was satisfied. I have several people to refer for business and I'm very satisfied with my Land Rover. They didn't put me into any vehicle I didn't approve of. More
by Tiani1439
February 27, 2019
New car Mike was very helpful with finding the right car for me. He helped me with pricing and the perfect fit for me. Brian helped with financing and everyth Mike was very helpful with finding the right car for me. He helped me with pricing and the perfect fit for me. Brian helped with financing and everything worked out great! More
by ashliej123
February 26, 2019
Efficient, Quick & Friendly Andrew Wright was knowledgeable and very friendly. He offered options and explained all the fine details. The finance manager Jay was also extremely h Andrew Wright was knowledgeable and very friendly. He offered options and explained all the fine details. The finance manager Jay was also extremely helpful. No hassle and personable. Would recommend to anyone! More
by Boomer86
February 25, 2019
Happy New Owner of a 2017 Ford Fusion Hybrid I feel very lucky to have chosen Wine Automotive as the place to purchase my first vehicle. The service and staff are exceptional. Mike and his team m I feel very lucky to have chosen Wine Automotive as the place to purchase my first vehicle. The service and staff are exceptional. Mike and his team made me feel comfortable and at ease with such a big decision. It was easy to see that they are honest and professional people to work with. I look forward to driving my new vehicle and sending business their way in the future. More
by Mic802
Employees Worked With
Mike Stickle
February 23, 2019
A good place to go get your new ride.. Wine automotive is a good place to get your car,everybody works there is nice and they will make show they help you leave off the lot with the car you Wine automotive is a good place to get your car,everybody works there is nice and they will make show they help you leave off the lot with the car you like and they also provide uber ride for there customers.This one of the best place to go get your car and Virginia... More
by AshtonJ
Employees Worked With
Shawn Woodlen
