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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
March 20, 2019
A walk in the park:) I had and exceptionally great experience doing business with Wine Automotive..my sales rep was awesome(Shawn Woodland)..he's really personable and mak I had and exceptionally great experience doing business with Wine Automotive..my sales rep was awesome(Shawn Woodland)..he's really personable and makes you feel really comfortable and made me feel like I was making the right decision on the vehicle I chose. In fact each and every associate I met made me feel like family:) ill definitely tell all my friends and family about wine Automotive the best place to buy your next vehicle! More
by AMorst1
Employees Worked With
Shawn Woodlen
March 15, 2019
Very friendly They were very willing to work around my military schedule and always were very nice and helpful they helped me get a loan. very good for first time b They were very willing to work around my military schedule and always were very nice and helpful they helped me get a loan. very good for first time buyers More
by Foran1230
Employees Worked With
Mike Stickle
March 14, 2019
Great place people are very friendly Shawn woodlen was awesome on helping me find are car and very flexible and considerate pricing would recommend this place to any one who wants your de Shawn woodlen was awesome on helping me find are car and very flexible and considerate pricing would recommend this place to any one who wants your dealership to treat u like family More
by Mikeo900
March 14, 2019
Great! Stephen McCall is great and efficient! And he is the best salesman ever in all of Virginia! Everyone should go and see him at Wine Auto Stephen McCall is great and efficient! And he is the best salesman ever in all of Virginia! Everyone should go and see him at Wine Auto More
by Iamonte
March 14, 2019
AWESOME SAUCE! Brian Korich is the guru of car financing! I was impressed by his willingness to go above and beyond in helping me finance my new vehicle. He is skil Brian Korich is the guru of car financing! I was impressed by his willingness to go above and beyond in helping me finance my new vehicle. He is skilled and knowledgeable in how best to help his customers get financed for a vehicle that is suitable for them. More
by KB
March 14, 2019
Great experience Thank you so much for the excellent service! Stephen and Brian were awesome!!! The process was smooth and fairly quick. I will recommend this dealersh Thank you so much for the excellent service! Stephen and Brian were awesome!!! The process was smooth and fairly quick. I will recommend this dealership to all of my friends. More
by teresacharway
March 13, 2019
Traded in my rinky dink car for a awesome van. Everyone here did what they could do help me with purchasing a vehicle. Shawn was the dealer I went through and if he couldn't help me, he made sure h Everyone here did what they could do help me with purchasing a vehicle. Shawn was the dealer I went through and if he couldn't help me, he made sure his fellow employees could. First time ever purchasing a vehicle and they made it really easy. Definitely would recommend this dealership. More
by MaeTay89
March 12, 2019
Painless! As someone who works in a dealership myself, it’s nice to experience such a easygoing buying process. Wine automotive is a no pressure, professional, As someone who works in a dealership myself, it’s nice to experience such a easygoing buying process. Wine automotive is a no pressure, professional, family feeling business. Shawn and Brian allowed me and my husband to find the perfect car for our needs far below book value. Whiskey & Lucky, the furry mascots, take all the stress away too! Thank you, gentleman! More
by taylorandadam
March 10, 2019
Not what i expected I was so mislead by the great reviews and refferals to Mr. Wines Dealership. I came with practically nothing he was willing to work with me but then o I was so mislead by the great reviews and refferals to Mr. Wines Dealership. I came with practically nothing he was willing to work with me but then once he left me with his employees it went downhill from there. They offered me the worst vehicle on the lot it made more noise then my old car i WAS going to trade in. They told me they can fix the noise but i had to leave a deposit so no one will take the van. So i did hoping the van only had one issue it turned out there was more problems once they started working on it then i was told i needed to put down a bigger deposit at that time i started shopping around on their lot again. They only had one other van and would not give sell it to me because they said the vehicle had more value to it i would have to buy it in cash. So i asked for my deposit back because eveything else on tbeir lot was out of my price range it took 2 weeks for them to refund me and they still havent gave me my money back. Then when i called again they tried to sell me the the vehicle i wanted but this time instead of paying in full they could finance me with down payment. At this point i was hurt and wanted my money back so i can shop somewhere else. I left there with no car and no money and no one has returned my phone call since. Im a mother of four and three of my children are disabled and this was how i was treated. I will never go back here nor refer anyone to this place very poor customer service no one cares about you here long they can make a sale thats all that matters to them. More
by Stephyojos
March 08, 2019
Great experience!! Mike was great and worked hard to get exactly what we were looking for. Will recommend him to everyone we know looking to buy their next vehicle. Than Mike was great and worked hard to get exactly what we were looking for. Will recommend him to everyone we know looking to buy their next vehicle. Thank you!! More
by Smapp
