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Back Roads Automotive
Chesapeake, VA
543 Reviews
Mission:
Our Mission is to provide an experience to each and every customer that is beyond their expectations in a friendly, professional and efficient manner, creating true consumer value. We will treat our customers as we would our family, helping them meet their transportation needs.
By achieving our goal, we can create an environment which fosters continued growth and recognizes the contributions of our employees and we will encourage our team members to succeed and to improve themselves. We will create a fun, friendly and family atmosphere.
We will create and maintain a presence in the community. We will be active in local and regional organizations and activities. We want to be your life-long provider of vehicle sales and service products. We are “Dedicated to Quality, Committed to Excellence.”
Guiding Principles:
Quality and Value Come First: To achieve customer satisfaction, the quality and value of our products and services are our number one priority.
Customers are the Focus of Everything We Do: Our work must be done with our customers in mind, providing better products, better services, and better overall value than our competitors.
Continuous Improvement is Essential to Our Success: We must strive for excellence in everything we do, in their value and in our services, our human relations, our competitiveness, our profitability, and our attitude towards excellence.
Employee Involvement is Our Way of Life: We are a team. We must treat each other with trust and respect.
Integrity is Never Compromised: The conduct of our company must be pursued in a manner that is socially and legally responsible, and commands respect for its integrity and all goods and services will be warranted on this basis. Our doors are open to men and women alike, without discrimination and without regard to ethnic origin or personal beliefs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
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Showing 543 reviews
July 27, 2019
Amber Stickle Amber sold me my first car off a lot! She was very patient and made sure I knew exactly what I was getting! I got an amazing deal and there was no hid Amber sold me my first car off a lot! She was very patient and made sure I knew exactly what I was getting! I got an amazing deal and there was no hidden surprises! Thank you Amber More
by Brooked252
Employees Worked With
Amber Stickle
July 27, 2019
Outstanding service Wine Automotive and Amber provided outstanding service during my car search. From recommending vehicles, to searching for financing options, Wine made Wine Automotive and Amber provided outstanding service during my car search. From recommending vehicles, to searching for financing options, Wine made it easy. I would recommend to anyone in the market for a used vehicle. More
by domgiardino
Employees Worked With
Amber Stickle
July 27, 2019
Fun time buying car! We test drove a a couple cars before we made a decision. All the staff at Wine Automotive were very friendly. Amber was our salesperson and did ever We test drove a a couple cars before we made a decision. All the staff at Wine Automotive were very friendly. Amber was our salesperson and did everything possible to get us the deal we wanted. she was fun to work with. More
by Shelly
Employees Worked With
Amber Stickle
July 27, 2019
Very Nice Young Lady I knew what I wanted when I went to the dealership that day. I was so please that Amber was my sales person. She was so nice & made my experience so I knew what I wanted when I went to the dealership that day. I was so please that Amber was my sales person. She was so nice & made my experience so easy and pleasant! I will recommend her to other people in the future. More
by R&B
Employees Worked With
Kim Brown, Amber Stickle
July 26, 2019
Great job Amber was Great ,friendly and didn’t stop until I was satisfied. Catered to my kids as well while doing lots of paperwork that’s a +. Single mom start Amber was Great ,friendly and didn’t stop until I was satisfied. Catered to my kids as well while doing lots of paperwork that’s a +. Single mom starting over and they have came apart of family for me😊 More
by Mom24
Employees Worked With
Amber Stickle
July 26, 2019
Extremely recommended I just arrived in the US with my family to live a year. I still didn't know the rules for buying cars here. Andrew was extremely honest and clear. You I just arrived in the US with my family to live a year. I still didn't know the rules for buying cars here. Andrew was extremely honest and clear. Your honesty has influenced our decision. More
by Dariano
Employees Worked With
Andrew Wright
July 26, 2019
Bought a Jeep Buying a car from these guys was one of the easiest purchases I’ve ever done. Amber was great working with, as well as Brian which turns out he and I Buying a car from these guys was one of the easiest purchases I’ve ever done. Amber was great working with, as well as Brian which turns out he and I have a lot more in common than our names... great dealership to buy from More
by Brian
July 26, 2019
Great experience! I bought my Honda Civic from Wine Automotive a few weeks ago and my experience was great and Amber was super helpful I I i I bought my Honda Civic from Wine Automotive a few weeks ago and my experience was great and Amber was super helpful I I i More
by dberube75@yahoo.com
Employees Worked With
Amber Stickle
July 26, 2019
Best experience buying a car I HATE car dealerships with a passion. I went in there knowing what I wanted. Amber showed me a couple different options in case it didn’t work out wi I HATE car dealerships with a passion. I went in there knowing what I wanted. Amber showed me a couple different options in case it didn’t work out with the truck I wanted. She wasn’t pushy at all, she did what she could and I walked out with the truck of my dreams. The only reason I left out one star is because it took 2 months for me to get my tag but other then that it was a good experience! More
by dodgegirl2010
Employees Worked With
Amber Stickle
July 21, 2019
Great experience Within a few minutes of submitting an online inquiry, Mark contacted me by phone and we set up an appointment. The vehicle I was looking at online was Within a few minutes of submitting an online inquiry, Mark contacted me by phone and we set up an appointment. The vehicle I was looking at online was in the process of being purchased by the time I got to the dealership. Mark had better options ready to show me though and my trade was easy, was given a fair price, and I am very happy with my new vehicle. More
by Jrue
Employees Worked With
Mark Hartley
