Back Roads Automotive

f I could give 0 stars, I would. Long story short: I took my son here to buy his 1st car. Found a nice one, clean and looked/drove good. Salesman pressures us around the clock while Long story short: I took my son here to buy his 1st car. Found a nice one, clean and looked/drove good. Salesman pressures us around the clock while we contemplated buying. Decided to go with it. Paid 10k. Drove off the lot and TPMS sensor went off the same day. Dealership said, not our problem. Two weeks later, had to replace a $250 door lock actuator myself. Dealership said not our problem. On day 71, check engine came on with a code that basically says engine is done. Dealership said not our problem. Actually, the sales manager stated, and this is a quote: “we don’t scan our cars with a computer unless the engine light is on when we get them.” Basically, they get them, clean them up and ship em out. The car had a history in the computer of this engine issue. They totally dissed us and provided no type of recourse. Its not about a warranty but rather customer satisfaction and support. They have none. No callbacks, no solutions, no support. They SUCK. STAY AWAY FROM THEM AT ALL COSTS. I actually looked at a car that had squealing pulleys and it was on the lot for sale. I should have known better than to buy from them. This is a 100% honest review. They will try and talk about us not getting a warranty. This review isn’t about that at all. It’s about them shelling out cars without doing their due diligence and standing behind their cars. BTW, our car had 107k on the odometer and we gave these xxxxxxx a cash deposit. More

Bought a 2011 gmc Sierra didn’t know the front end was rust out and after I sign the dotted line they threw me away… Told me they were in business to make a profit and that was it never again. rust out and after I sign the dotted line they threw me away… Told me they were in business to make a profit and that was it never again. More

I would highly suggest having an auto mechanic look at the vehicle before you purchase from here. I didn’t, big mistake. You purchase vehicle “as is” , the sales contract states several times they’re not the vehicle before you purchase from here. I didn’t, big mistake. You purchase vehicle “as is” , the sales contract states several times they’re not responsible for issues. After driving my car a handful of times I’m looking at replacing the transmission. Make sure you have someone look at it or do a diagnostic scan if possible. More

I took my daughter to buy her first financed car. Jim and Brian were so awesome! Felt no pressure like other dealerships. And they even gave her pointers on how to increase her score more to get her Jim and Brian were so awesome! Felt no pressure like other dealerships. And they even gave her pointers on how to increase her score more to get her rate reduced. It was such an easy process and no fuss. We’re so appreciative of their help and kindness. The deal on the car was awesome too!! Thank you Jim and Brian! More

My wife and I were looking for a golf cart for months until we found the perfect one, perfect price at BackRoads Auto. We were able to get the deal done the same day and our experience was excellent. J until we found the perfect one, perfect price at BackRoads Auto. We were able to get the deal done the same day and our experience was excellent. Jay and Brian are extremely welcoming and were super fun to work with. Certainly didn’t feel like a typical car dealership experience. I rarely leave reviews, but these guys earned my 5 stars! Thanks fellas! Jon & Karen L. More

Such a great car buying experience! Quick and easy! Jay helped me from start to finish and I didn’t have to go in the dreaded finance office for paperwork and then to try to sell me a b Quick and easy! Jay helped me from start to finish and I didn’t have to go in the dreaded finance office for paperwork and then to try to sell me a bunch of stuff I don’t want. Thanks Jay for making it an easy process!! More

Truly appreciate Wine Automotive’s assist and efforts in getting equipped with a set of wheels! Amber, Brooke, Brian and the crew are Outstanding!!! I recommend them all the way and won’t hesitate to visit getting equipped with a set of wheels! Amber, Brooke, Brian and the crew are Outstanding!!! I recommend them all the way and won’t hesitate to visit again when I find myself back in the vehicle market! Thank You! More

I live in Rhode Island and I just bought a vehicle sight unseen from this dealership via the Internet. My friends thought I was crazy, but it ended up being a great experience! Brooke handled everything on unseen from this dealership via the Internet. My friends thought I was crazy, but it ended up being a great experience! Brooke handled everything on her end in Virginia perfectly. It was a very easy, stress free experience. And now I am driving around in my cute, little dream car! Thank you Wine Automotive!!! Christina H. More

This was my first car, very pleased. Everyone at wine were very professional as well as personable I have no complaints Everyone at wine were very professional as well as personable I have no complaints More

Amber was great to work with! I bought my daughter her first car and had a specific budget I wanted to stick to. Amber was able to accommodate me and went above and beyond my expectations. I highly recomm first car and had a specific budget I wanted to stick to. Amber was able to accommodate me and went above and beyond my expectations. I highly recommend! More