Bachman Volkswagen - Service Center

Josh Edgar was a great salesman, and his follow-up since my purchase has been excellent. My dealings with the service department have been routine scheduled maintenance, which has been handled very well, i my purchase has been excellent. My dealings with the service department have been routine scheduled maintenance, which has been handled very well, in a precise, convenient, and timely manner each time I have visited (twice so far). The shuttle has also been convenient, timely, and friendly. I never feel "talked down to"as a female, and I am very happy with every aspect of doing business with Bachman Volkswagen. I love my 2012 EOS! More

Dare anyone call me to discuss the absolutely horrific service - Does anyone even care? I have had my car in for service several times. Typically it goes like this - The work will not be covered by war service - Does anyone even care? I have had my car in for service several times. Typically it goes like this - The work will not be covered by warranty if the damage was cause by animals chewing on components or, the warranty is only valid if there is "broken part". The service manager is at best a "monster" I had planned on buying a second car from the dealer and have changed my mind. Frtiz knows me! I am a straight A college student at an Ivy League School It doesnt take a rocket scientist to know when you are getting shafted! Shame on you More

Bought 4 cars there. Don't back their product or support customer when xxxxxxarise Service manager is especially heinous. She's adamantly against cust and refuses to compromise Chief ops officer ordered m customer when xxxxxxarise Service manager is especially heinous. She's adamantly against cust and refuses to compromise Chief ops officer ordered me out and to never come back over service dispute where warranty prob not fixed with repeated visits Sales guy, Fritz, would not help even after buying 4 cars from him NEVER, EVER, EVER USE BACHMAN VW More

I have taken my car here several times, each time has been nothing but a hassle. They try to nickel and dime you on everything possible. For example, I bought windshield wipers there, which comes with a been nothing but a hassle. They try to nickel and dime you on everything possible. For example, I bought windshield wipers there, which comes with a warranty. The wipers went bad and were still under warranty but instead of exchanging them, they wanted me to setup an appointment to bring my car in, where they charge $88 and hour for service, to check them out, which is more than the windshield wipers themselves. I have also taken my car there to do recall work and when I got it back, my check engine light came on. I took my car back in and they charged me over $600 to get it fixed! I got my car back and ever since then, I get horrible gas mileage. I called and they said it was the Jefferson Co. gas, which is no different than what I was buying before. Yes, their staff is friendly, but I would not go here to get any work done, especially if you love your car and dont want to throw money away. More

Every time we made a trip to this dealer, we have had to later return to have the issue either finished or revisited somehow. The last time, the service manager refused to correct several problems which ar later return to have the issue either finished or revisited somehow. The last time, the service manager refused to correct several problems which are clearly a result of their repair and which we'll have to take somewhere else to have done correctly. I talked to my salesman and he talked to several people, but she wouldn't budge on the issue. What's funny is that when we dropped the car off, there was a customer there who she was treating the same way she treated me and he said that he'd never take his car there again either. More

I had my VW in for service several times. Each time they were supposed to be doing an oil change including checking all fluids. Shortly after my last visit, I expericnced trouble with my steering. I checked were supposed to be doing an oil change including checking all fluids. Shortly after my last visit, I expericnced trouble with my steering. I checked and the fluid was low. I filled it up and have had no other problems. They obviously were not checking fluid levels. On a separate issue, I have had my vehicle in several times for the same complaint, check engine lite on. They have charged me one hour's labor ($75.00) twice for diagnosis. The first time they told me they could find nothing wrong. The second time they could find nothing wrong until I pressed the issue. Then they said that my EGR valve was bad and they wanted parts plus labor to repair it - over $300.00. I wrote the service manager several time requesting his help in resolving this issue. I feel he should credit me with at least one hours labor. I have heard nothing from him. As for the sales department., I tried to trade in my VW on another used vehicle. I told them what the service department ssaid the check engine light was and that they could deduct that amount from the value of the trade in. They offered me less than half the tradein value on my vehicle. Needless to say, I will not return to Bachman for sales or service. More