Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Bachman Subaru - Service Center

Louisville, KY

4.8
18 Reviews
Call Service Center (502) 719-7300

18 Reviews of Bachman Subaru - Service Center

Sort by
September 26, 2024

The service provided by Robin and team exceeded my expectations! Fast, courteous and friendly. Thank you! More

by jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Durham
Report | Print
Feb 12, 2025 -

Bachman Subaru responded

Jim, thank you for your 5-star review! I'm glad you had a wonderful experience with Robin and our team. We are happy to help with your future vehicle needs! Sincerely, Kim Fairchild - Service Manager

April 07, 2024

They are always so professional in the way I am treated when I go there!! Great service and friendly!! More

by Laurensballard52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Shewalter
Report | Print
Apr 08, 2024 -

Bachman Subaru responded

Great service and a friendly staff are what we aim for here at Bachman! Thank you for supporting our business!

February 02, 2024

Bachman Subaru is the best service center. I consistently get great service at a reasonable price. They truly care. More

by kbaker925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Durham, Kim Fairchild, Anthony (Tony) Louis, Brian Strickler, Adam Jewell
Report | Print
Feb 07, 2024 -

Bachman Subaru responded

At Bachman, we're more than just a business. We care about all of our customers and ensure that the service we provide is always top notch. Bachman makes the difference!

November 16, 2023

First encounter at Bachman Subaru. Quick turnaround for oil change and tire rotation in express service bay. Techs who completed the work were young adults in street clothes, and didn More

by mjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Durham, Shelby Brannon
Report | Print
Jan 08, 2024 -

Bachman Subaru responded

I'm sorry to hear about your mixed experience at Bachman Subaru. It's disappointing that the service charges were higher than the listed specials on the website and that there seemed to be a discrepancy with the pricing. Your feedback regarding the appearance and impression of the technicians is also duly noted. It's great to hear that the staff cared for you during your visit, and I appreciate your patience and understanding in a challenging situation. If there's anything else we can do to assist or if you have any further concerns, please don't hesitate to reach out. Your feedback is valuable to us.

October 08, 2023

Excellent service all the way around! Courteous, prompt and efficient. No room for improvement from this dealership! More

by Peggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony (Tony) Louis, Brian Strickler
Report | Print
Jan 08, 2024 -

Bachman Subaru responded

It's fantastic to hear about your excellent experience at the dealership! Providing courteous, prompt, and efficient service is our goal, and we're thrilled that we met your expectations. If you ever need any further assistance or have more feedback to share, please feel free to reach out. Thank you for your kind words and for choosing our dealership!

August 03, 2023

Always professional and friendly; and they try to accommodate your needs or schedule. Try them. More

by DD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Strickler
Report | Print
May 14, 2023

I enjoy going there. The staff is so friendly and helpful. They’re very kind and very professional. More

by Popsugar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Durham, Kim Fairchild, Anthony (Tony) Louis, Roy Will, Brian Strickler
Report | Print
April 24, 2023

Excellent and quick service. Convenient scheduling on the my Subaru app. Very responsive to inquiries. More

by gary-huff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony (Tony) Louis
Report | Print
May 10, 2023 -

Bachman Subaru responded

Thanks for the great review! We're thrilled to hear that you found our service to be excellent and quick, scheduling to be convenient, and our team responsive to your inquiries. We appreciate your business and look forward to serving you again. - Kim Fairchild

February 09, 2023

Did the maintenance as scheduled & time to do the performed the service. Everyone was courteous & the place was clean More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Durham
Report | Print
October 13, 2022

My last car was a Honda and I always got amazing service anytime I went in so I am sorry that Bachman subaru can’t do better than they do. Robin is who I worked with today and he failed miserably. He didn’t More

by phatton502
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robin Durham, Kim Fairchild, Anthony (Tony) Louis
Report | Print
Oct 14, 2022 -

Bachman Subaru responded

Patricia, thank you for speaking with me yesterday and I have addressed your concerns with Robin. I apologize again for the miscommunication on our end. I appreciate your candid feedback so we can improve our service. We would welcome the opportunity to help in the future. Please feel free to reach out to me directly with any questions or concerns, both now and in the future. Kim Fairchild - Assistant Service Manager - kfairchild@bachmanautogroup.com

Oct 14, 2022 -

phatton502 responded

Thank you, Kim, you were great…as well as Tony. I will be back, I just won’t be working with Robin. Thanks for your quick response

1
2