Bachman Hyundai

Inept service department that is run by people who clearly don't understand communication or basic customer service. clearly don't understand communication or basic customer service. More

Honestly, if I could give zero starts, I would. We worked with a salseman and placed a non refunable deposit on a 2023 Hyundai Tuscon Hybrid one week ago (7/13) and we were told that this would gu We worked with a salseman and placed a non refunable deposit on a 2023 Hyundai Tuscon Hybrid one week ago (7/13) and we were told that this would guarantee the vehicle would NOT be sold to anyone but us even if "someone came in and offered us $10k over MSRP" (direct quote from the salesman). We told them we would be down 7/20 (7 days after the payment was sent) to pick it up since it is a 2 hour drie and required scheduling. We then followed up with them the morning of the day prior to pick up to let them know we would be bringing an additional $5,000 in down payment (totalling over half of the price of the vehicle). They said great, see you tomorrow. The SAME evening just before closing, I got a call from the manager of the dealership telling me that the car had been sold. When I mentioned the call that morning, he said the car was sold AFTER that call. However, when the Hyundai manager spoke to my husband after I spoke to the dealership manager, he told my husband that the vehicle was actually sold on Saturday. We were lied to, twice. And then they waited three full business days to tell us that the vehicle they promised us was sold to someone else. I am just dumbfounded at the lack of honesty and integrity here. More

Place is a joke...no call backs with any service I have gotten I have to call then every time and doesnt help to set an appointment either last warranty issue truck sat for 24hrs for them to tell me they c gotten I have to call then every time and doesnt help to set an appointment either last warranty issue truck sat for 24hrs for them to tell me they couldnt do anything and now the transmission is out and they wont return any calls More

Ali is a great guy! If in need of a new or used car please see Ali. He is very pleasant and professional. He is also knowledgeable of any vehicle you may be interested in If in need of a new or used car please see Ali. He is very pleasant and professional. He is also knowledgeable of any vehicle you may be interested in. I Love my new Jeep! More

Repeat customer Received great vehicle at competitive price. Staff was as usual very professional and courteous. Have purchased several vehicles at this location and Received great vehicle at competitive price. Staff was as usual very professional and courteous. Have purchased several vehicles at this location and always satisfied.Will recommend highly. More

X You are the greatest car dealership on the planet. I hope my children grow up to be as wonderful as your staff is. You should be proud to know that yo You are the greatest car dealership on the planet. I hope my children grow up to be as wonderful as your staff is. You should be proud to know that you have such an awesome team. More

Returning Customer This was my second new car purchase at this dealership. Once again I am very pleased and will continue to return for all my service and purchase needs This was my second new car purchase at this dealership. Once again I am very pleased and will continue to return for all my service and purchase needs. More