Bachman Chrysler Dodge Jeep Ram - Service Center

Service is ridiculous. We take our dodge fleet vehicles there for service. They typically have them for months. When you try to get in touch with the associate handle the v We take our dodge fleet vehicles there for service. They typically have them for months. When you try to get in touch with the associate handle the vehicle they never answer. Have had a Dodge 2500 Promaster there now for going on 2 months to fix the heat and windshield wipers. Still no end in sight. More

The service department went through a transition during the Covid-19 pandemic. This facility has made changes which reflect the company’s dedication to service excellence. Along the way, as with most deale the Covid-19 pandemic. This facility has made changes which reflect the company’s dedication to service excellence. Along the way, as with most dealerships and service repair shops, the sheer over-load of demand coupled with supply-chain on parts issues have been an on-going challenge. This service department stands out among all the others in the area, as a place that truly cares and works hard to take care of you and your automotive needs. Give them a chance to wow you. They are dedicated professionals with hearts of gold, More

Absolutely terrible. Scheduled a recall appointment to replace the coil springs on my Ram 1500, 2 months in advance as requested, to ensure they got the parts in. I came Scheduled a recall appointment to replace the coil springs on my Ram 1500, 2 months in advance as requested, to ensure they got the parts in. I came to the appointment and dropped off my truck. Did not get a call back to come pick my truck back up. I called them the next day and they said the appointment was to have the tech check to see if the part needed replacing and then they would order the parts if needed. Once they had the parts in, they called me to schedule the new appointment. I dropped my truck off on the day of the appointment and they said that it will be ready by the end of the day. I called them about an hour before closing time and they told me that the truck would not be ready until next day. I told them that if the truck would not be ready by the end of the next day, to go ahead and put it back together as I needed my truck to go out of town. The next day, I got a call at 4:30 from them and was told that my truck wouldn't be ready for another 2 days. I asked for a loaner vehicle and was told that "We sold all of our loaner vehicles". Avoid this service department like the plague. More

If you expect service after the sale - forget it. Service department is terrible!!! Cannot get a phone call back from them and they simply come across as not caring!! Service department is terrible!!! Cannot get a phone call back from them and they simply come across as not caring!! More

I'm extremely unhappy with bachman in Jeffersonville. I have been waiting for a part for 10 months, they never call, or return messages. They do not care about their customers from what I can see. Find ano have been waiting for a part for 10 months, they never call, or return messages. They do not care about their customers from what I can see. Find another dealership. More

Very happy w service and warranty work done on my Sahara. Monty even went above and beyond having my Jeep delivered to my home while I was away on vacation! Monty even went above and beyond having my Jeep delivered to my home while I was away on vacation! More

Avoid this business like the plague. There is no worse customer service in Kentuckiana when it comes to their service department. Sales is decent but if you’re in need of a repair, make the drive elsewher customer service in Kentuckiana when it comes to their service department. Sales is decent but if you’re in need of a repair, make the drive elsewhere and save yourself a ton of trouble and crappy service. The service manager is a good guy but nearly impossible to get ahold of. More