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Bachman Chrysler Dodge Jeep Ram - Service Center
Jeffersonville, IN
24 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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24 Reviews of Bachman Chrysler Dodge Jeep Ram - Service Center
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July 18, 2025
My experience with Bachman has been the most infuriating experience I’ve had with a service department. They fixed the valve covers, brakes, and more on my car, which is great. But they didn’t rectify one o experience I’ve had with a service department. They fixed the valve covers, brakes, and more on my car, which is great. But they didn’t rectify one of the original issues, which was a P0011 code on the engine. Victor, in my opinion, wasn’t clear in his description of the work that needed to be done. My understanding was that it was Option A OR Option B and that they wouldn’t replace a part on the engine that wouldn’t fix the problem. Ryan, the manager, claimed that their mechanics have to follow a particular protocol to be covered by Hyundai and that they can only fix problems that they have the codes for, which is silly. I guess the joke is on me for expecting a mechanic to treat a problem like an engineer would instead of following a step-by-step playbook. More
by rb.hammond8
Employees Worked With
Ryan Hutchings, Alejandro, Victor
September 11, 2024
Terrible customer service for warranty repair work, no communication even called two CEO, left message and got no return calls had to call warranty company myself to get the claim approved after car sat f communication even called two CEO, left message and got no return calls had to call warranty company myself to get the claim approved after car sat for 2 days had an appointment for 29 days out. Would not recommend for any family or friends to buy here only because of the service department More
by mkbfrey
Employees Worked With
Ryan Hutchings, Marisa Cox
April 05, 2024
Excellent service the customer service manager did an excellent job in getting my truck service . I will be back and I will recommend my friends to visit Bachman for service on their vehicles excellent job in getting my truck service . I will be back and I will recommend my friends to visit Bachman for service on their vehicles More
by Avery105
Employees Worked With
Dara Bowman, Alejandro Tacubeno
March 19, 2024
Good service department! Finished work on time and done correctly. Courteous and friendly. Done forget to get the coffee machine fixed. Finished work on time and done correctly. Courteous and friendly. Done forget to get the coffee machine fixed. More
by Charlie
Employees Worked With
Alejandro Tacubeno
October 26, 2023
Vic and the service department are the best! My granddaughter's 2013 sonata was running rough and was taken to this dealership. It needed a coil something and was ordered. She had the car ba My granddaughter's 2013 sonata was running rough and was taken to this dealership. It needed a coil something and was ordered. She had the car back in no time. Unfortunately the 10 year warranty ran out in May but we were happy to get the car up and running. Thanks to Vic and his service deoartment! More
by jbbrawner
Employees Worked With
Victor Perry
August 26, 2023
The service department was awesome and charged the minimum for my Elantra’s problem. Got an appointment for the next day online and they had my car 3 hours total. Victor was great. Everyone was friend minimum for my Elantra’s problem. Got an appointment for the next day online and they had my car 3 hours total. Victor was great. Everyone was friendly. More
by Vajgarren
Employees Worked With
Victor Perry
August 08, 2023
Service techs communication was excellent kept me informed of any issues which were encountered. Customer service was top notch and went above and beyond in order to accommodate my needs. informed of any issues which were encountered. Customer service was top notch and went above and beyond in order to accommodate my needs. More
by Mstomesscott
Employees Worked With
Victor Perry
May 19, 2023
Customer service is horrible from service consultant to the service manager. Had my car there for over a week. Left multiple messages including the service manager without calls back. When I finally did the service manager. Had my car there for over a week. Left multiple messages including the service manager without calls back. When I finally did get call back from the service consultant, I only got vague information, asked for quote on work that may need to be done and did not receive that info. I had to go to this dealer in person 3 times in order to find out exactly what was being done, if anything with my car. To this day have never received a call back from the service manager. I towed my car elsewhere to get it fixed. More
by Heather211823
Employees Worked With
Ryan Hutchings, Monty Heim
