Bachman Chevrolet - Service Center

If you buy a vehicle from Bachman Chevrolet, you bought one from a dealership that the service department lacks customer service. Bob Alvey told me directly in front of my service rep that the reason I ha one from a dealership that the service department lacks customer service. Bob Alvey told me directly in front of my service rep that the reason I had trouble with my truck is because it was lifted. Keep in mind, I bought this 80K truck black widow package from them already modified because they claimed it would be cover under warranty. The A frame snapped shooting me 5 feet across the center line of the road at 15K miles and he wanted to be an a** to me and very rude in general. My monster went out, had me drive up to install and the guy who programs was not there to install. Oil change and tire rotation took 3 hours alone. They mailed parts to fix my truck to my house, not the service department so had to make another 100 mile round trip. Sales manager Creed Fowler was great, purchase was great, just don't buy from them if you want service until they fire some people who are running the department. Hope this helps, BUYER BEWARE More

Very courteous and finished much quicker than expected and cost less than expected. Everyone was extremely helpful and friendly and cost less than expected. Everyone was extremely helpful and friendly More

The customer service was very professional and friendly. Required repair was completed in a very timely manner Required repair was completed in a very timely manner More

Service Department Going Downhill The sales side of this dealership is good, and in the past the service has been acceptable. Recently had a very unpleasant experience with the service The sales side of this dealership is good, and in the past the service has been acceptable. Recently had a very unpleasant experience with the service department, however. Not answering phones, not returning voicemails, left my girlfriend stranded for 7 hours in their waiting room and misled her about the status of what should have been a simple repair. More

Great Service We had our truck serviced and some other things done on the truck. Dan , Susan, and Gary were very helpful and got us in and out quickly. We had our truck serviced and some other things done on the truck. Dan , Susan, and Gary were very helpful and got us in and out quickly. More

Every time I go back, my experience gets worse I have been dealing with the Bachman service department for at least 5 years, initially for work, and more recently for my own cars. My most recent tr I have been dealing with the Bachman service department for at least 5 years, initially for work, and more recently for my own cars. My most recent trip was for an oil/filter change & tire rotation. Brought my truck in at 7:40am and waited an hour for the shuttle. 6 hours after dropping my truck off, I called to check on the status. I called 3x, went to 2 voicemails and was hung up on once. Got a ride to the dealership, for them to tell me my truck had not been worked on but it would only take 30 mins, if that. I couldn’t wait around so I went back to work...called an hour later (3 more times because I kept getting voicemails) and my truck was done. Not one time did they apologize or try to fix the situation. The last time I brought my truck in, they handed me the keys and I had to walk the back lot to find it because it wasn’t where they said it was parked. My other biggest pet peeve is that nobody greets you when you walk in! They all act so busy and can’t say hello, even at 7am. A lady at the cashiers desk even said “well this is the way we’ve done it since I’ve been here”...that doesn’t make it right! I want to add that Wayne was super polite, I only dealt with him when I checked my truck in. Devin the Sales Rep was the only one that made an attempt to help me out. He asked if I needed anything, and let me know that I can reach out to him if I needed to schedule anything in the future. More