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Wyoming Valley BMW - Service Center

Wilkes-Barre, PA

4.3
66 Reviews

66 Reviews of Wyoming Valley BMW - Service Center

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December 31, 2020

Outstanding, friendly service. Greeted upon entrance. Staff was great to work with. They listened and seemed to understand exactly what I needed. I hghly recommend. More

by Kim Black
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bekah Fatula, Danielle Lee
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Jan 03, 2021 -

BMW of Wyoming Valley responded

Kim, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you're ever in need of more help, please let us know!

December 23, 2020

I’ve been going to Wyoming Valley BMW for years. They’ve always found exactly the cars I’ve wanted and taken great care of me and my BMWs! I’ve recommended them to friends. Dennis and Alicia are awesome in More

by Mandi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Keplar
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Dec 29, 2020 -

BMW of Wyoming Valley responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 10, 2020

Wyoming Valley BMW is great! They keep my BMW X1 running smoothly and up to date on all its maintenance and needs. Becca is so friendly and helpful! More

by caseybohan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becca
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Dec 19, 2020 -

BMW of Wyoming Valley responded

Casey, thank you for your support! We're happy we could help. We want all our customers to feel this way when leaving our dealership! Safe travels!

December 09, 2020

Dennis and his Service Team are always helpful and great to deal with. I will be taking my car back for sure when it needs to be serviced again. More

by bernieh0130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Kepler
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Dec 19, 2020 -

BMW of Wyoming Valley responded

Bernie, we're glad to hear you found our staff to be so informative and helpful. We strive to deliver a great experience to all of our valued customers. We hope to be of service to you again! Take care!

November 30, 2020

Always friendly and accommodating to my work schedule. Always Honest and explain details of service and needs vs suggestions to allow for proper budgeting decisions More

by April
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DENNIS , HAYLEE POLITZ, Danielle Lee
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Dec 02, 2020 -

BMW of Wyoming Valley responded

We hope everything was handled to your expectations, April. Please don't hesitate to reach out to us if there is ever anything else we can assist you with. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

November 10, 2020

Excellent, prompt service. Rebekah keeps me informed and is great with explanations. She has always gotten me a loaner car right away if the service will be longer than expected! More

by tbutoi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebekah Fatula
Report | Print
Nov 12, 2020 -

BMW of Wyoming Valley responded

We're glad to hear that everything was completed to your satisfaction, Tbutoi! Please let us know if there is ever anything else we can assist you with. Safe travels!

November 04, 2020

I was in for service and it was very efficient and knowledgeable about my vehicle. They assisted timely. I will definitely be back for service. More

by Holly0628
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hailee
Report | Print
Nov 08, 2020 -

BMW of Wyoming Valley responded

We're glad to hear that everything was completed to your satisfaction, Holly! Please let us know if there is ever anything else we can assist you with. Safe travels!

October 28, 2020

Great and friendly service done at a super good price and In a timely manner. I would highly recommend this place for future service going forward More

by Chriskaz33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hailee politz
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Nov 06, 2020 -

BMW of Wyoming Valley responded

Here at BMW of Wyoming Valley, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

October 28, 2020

Becca was awesome as usual! Best SA ever!! She was sooo helpful. Always a true pro. Will refer to her without a doubt. She is the bomb! More

by dchaump
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Lee
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Nov 06, 2020 -

BMW of Wyoming Valley responded

We're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!

September 17, 2020

Rebekah was extremely helpful and accommodating. She was able to provide a loaner car for me at short notice when work on my car wasn’t going to be finished on the same day. She made everything work out More

by nnekaokafor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebekah Fatula
Report | Print
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