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Wyoming Valley BMW - Service Center

Wilkes-Barre, PA

4.3
66 Reviews

66 Reviews of Wyoming Valley BMW - Service Center

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May 22, 2021

Alicia is very kind, helpful and patient when it comes to her customers! #1 service advisor hands down! Recommending her to all family and friends! More

by deannaskutack06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia lewis
May 25, 2021 -

BMW of Wyoming Valley responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

April 12, 2021

Alicia Lewis and everyone at the BMW dealership is absolutely wonderful to work. Very pleasant, polite, understanding, and friendly. They always arrange for me to have a service loaner and they adhere More

by Raymond S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Lewis, Dennis Kepler, Danielle Lee
Apr 13, 2021 -

BMW of Wyoming Valley responded

Raymond, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

March 18, 2021

Recently had my vehicle in for service and needed some unexpected repairs. The service was exceptional. Hailee took care of everything. She was very accommodating and explained exactly what needed to be d More

by Adomiak1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hailee Politz, Tommy (Service technician), Danielle Lee
Mar 20, 2021 -

BMW of Wyoming Valley responded

Thank you so much for your positive comments about BMW of Wyoming Valley! If you have any further questions, please give us a call. We're always happy to help!

February 22, 2021

I was in a couple of days ago and the service girl, bekah, was very helpful to me. Not only did she help me with my beemer but she clearly loves her job. More

by tyler2077
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bekah Fatula
Feb 24, 2021 -

BMW of Wyoming Valley responded

Tyler, we strive for a high level of customer satisfaction in all aspects of our dealership. Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 21, 2021

Was welcomed by a very friendly staff. My advisor, rebekah, was very knowledgeable and kept me up to date on my repairs. Definitely recommend wyoming valley bmw for your service needs! More

by Leonore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebekah fatula
Feb 23, 2021 -

BMW of Wyoming Valley responded

Leonore, we strive for a high level of customer satisfaction in all aspects of our dealership. We're happy Rebekah was able to help you out! We hope you continue to choose us for all your automotive needs! Take care!

February 16, 2021

Alicia in the service dept is very wonderful. Nice to work with, knowledgeable, and pleasant. I highly recommend speaking to her when visiting the dealership More

by ALLBOUTDREA04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Lewis
Feb 17, 2021 -

BMW of Wyoming Valley responded

We're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

January 26, 2021

Service was quick, Alicia was great to work with and kept me updated about my car throughout the day, definitely recommend for any future services More

by gabimiller95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Lewis
Jan 28, 2021 -

BMW of Wyoming Valley responded

Here at BMW of Wyoming Valley, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

January 25, 2021

Incredible service experience. Hailey and the entire team at Wyoming Valley Motors were fantastic! I highly recommend! Towed my car in, fixed the problem and delivered car back to me fixed and perfect. Th More

by J Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hailey, Danielle Lee
Jan 28, 2021 -

BMW of Wyoming Valley responded

Here at BMW of Wyoming Valley, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

January 18, 2021

Always quick and reliable service. Very flexible and friendly staff. Always pleased with service Looking forward to summer deals and possibly looking to upgrade our cars soon More

by Jbeggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia
Jan 20, 2021 -

BMW of Wyoming Valley responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Please let us know if you have any additional questions about services you received and thank you for choosing BMW of Wyoming Valley!

January 05, 2021

great customer service would recommend to any one looking for top notch coverage. close by very fast service. they keep me up to date at every step More

by j21r27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebekah
Jan 06, 2021 -

BMW of Wyoming Valley responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

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