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Wyoming Valley BMW - Service Center

Wilkes-Barre, PA

4.3
66 Reviews

66 Reviews of Wyoming Valley BMW - Service Center

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May 30, 2022

Kyle was great, He made sure that my my service records were up to date, handled every issue I had More

by BMW 540
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
Jun 01, 2022 -

BMW of Wyoming Valley responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Thank you, and have a fantastic day!

April 11, 2022

Third time there for maintenance, overall very happy with everything. Would definitely recommend this dealer More

by Ibemcc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia
Apr 14, 2022 -

BMW of Wyoming Valley responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Wyoming Valley! Please don't hesitate to reach out if there's anything additional we can do for you. Thanks again for the recommendation, and have an amazing day!

March 17, 2022

I can’t say enough about this dealership. I’ve always been taken care of here but the service team went so far above and beyond on my most recent trip. I wouldn’t look anywhere else for sales More

by Dcgilbert89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
Mar 20, 2022 -

BMW of Wyoming Valley responded

Hi, we're glad to hear that everything was completed to your satisfaction, Please let us know if there is ever anything else we can assist you with.

January 05, 2022

Alicia listened to my call from the super market where I was stranded. She immediately set up a plan to send someone from BMW to rectify my problem. The response was quick and efficient. More

by BB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia in service dept.
May 13, 2022 -

BMW of Wyoming Valley responded

Here at BMW of Wyoming Valley, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

October 14, 2021

I wish to express my many thanks for the fine service Maurice Laroux at BMW of Whoming Valley provides. I had an appointment for service. A tail light housing needed to be ordered and my appointment wa More

by cwetzel1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service rep; also spoke to salesman, Maurice Laroux
Oct 19, 2021 -

BMW of Wyoming Valley responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 21, 2021

Helpful and friendly staff. Fast service. They go above and beyond to help the customer More

by Raymond S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia service department
Aug 23, 2021 -

BMW of Wyoming Valley responded

Hi Raymond, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Safe travels.

August 09, 2021

Great experience with Craig in the service department. I used to go to Tom Hesser for my service needs, but no longer! More

by AngelaFarr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Wilson
Aug 13, 2021 -

BMW of Wyoming Valley responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Wyoming Valley! We hope you continue to choose us for all your automotive needs! Take care!

August 05, 2021

Great service experience my BMW was taken care of properly on its first visit. More

by Natalie.Belleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Wilson , Danielle Lee
Aug 08, 2021 -

BMW of Wyoming Valley responded

Hi, we're glad to hear that everything was completed to your satisfaction, Natalie! Please let us know if there is ever anything else we can assist you with.

August 04, 2021

Very nice and new facility. Great service experience with Wyoming valley BMW. I do recommend them to family and friends. Fellow BMW enthusiast check this place out! More

by besosimple05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia
Aug 23, 2021 -

BMW of Wyoming Valley responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

July 26, 2021

Excellent service as usual, Hailee and Alicia are always very pleasant. The turnaround time is very quick and I also can get my vehicle in very quickly More

by pgelso196
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia, Hailee
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