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BMW of Wyoming Valley
Wilkes-Barre, PA
412 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 412 reviews
July 24, 2015
Worstcustomer service I purchased a total of three cars from them. The third will be my last. They Client Advisor, Maurice, literally had no idea of what he is talking abou I purchased a total of three cars from them. The third will be my last. They Client Advisor, Maurice, literally had no idea of what he is talking about. They damaged my third car before delivery. They had good prices but when you buy three cars from them in 3 1/2 years they should treat you better. Their service department is their only saving grace in my opinion. More
by BMWguru25
Employees Worked With
Maurice,
December 15, 2014
Slick, disrepectful, non-negotiable sales people I would not recommend this dealership ever!!!!!!!!!!!!!!!!!!!!! I had purchased a BMW 328 at one point, hated it, called and the sales manager and I would not recommend this dealership ever!!!!!!!!!!!!!!!!!!!!! I had purchased a BMW 328 at one point, hated it, called and the sales manager and sales person never called back timely. I had a 528 xi, loved it, my fault for being pressured by the sales manager. etc. I will accept responsibility, trust me, my mother raised me respectful. So I hate the 328, sales manager said well you can buy back your car, hmm ok, I wont mention the price, moving on, I got into a 535 xi nice car. I paid too much for it of course, again my fault. I am sure the sales manager as usual and the sales person will heeee heeee all the way home. This salesperson, never went over all the options etc. He only showed me the back up camera, go figure. Never Never would I recommend this dealership. sorry, I am being honest. I found them to be uncooperative. Yes, I was relentless in texting and leaving voice mail for sales person Tony, I asked for my BMW plate for the front of my car. He never returned a call, nor was it ever replaced. Yes I purchased the plate for full price. Why didn't he put it on the car? Why didn't the sales person go over all the options? Is it because I was a previous owner, well doesn't technology and options change from year to year model to model. etc..? I must this the service manager Richard is crème de la crème. He was always respectful, knowledgeable, again traits he trained and instilled in Dennis & Julie. I could not say enough about Richard, Dennis, or Julie. They are outstanding. But I would steer clear of their sales department. I started dealing with the excellent service department in February 2010. The sales dealing was from June 2012 More
by Dmsp1997
Employees Worked With
Dominic, Sales Manager Tony Sales person
