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BMW of Wyoming Valley

Wilkes-Barre, PA

4.9
412 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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1470 PA-315

Wilkes-Barre, PA

18702

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Showing 412 reviews

December 28, 2022

Maurice really helped get us in the buying process. Taking the time to make sure the process moved forward. More

by Tterrific30
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Maurice Ledoux
December 27, 2022

We hit an ice ball and blew a tire 11 minutes from the dealership on the way to NY. They took care of us right away. Saved our trip. More

by crc6422
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alicia Lewis
Dec 29, 2022 -

BMW of Wyoming Valley responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

December 22, 2022

They were Amazing! Our salesperson Stephen was knowledgeable, patient, professional, and helpful. I strongly recommend Stephen and BMW of Wyoming Valley. We'll Done ! More

by redskin fan in pa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen, Miranda.
Dec 24, 2022 -

BMW of Wyoming Valley responded

Hi, we appreciate you choosing BMW of Wyoming Valley! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

December 19, 2022

It was a pleasant buying experience. No pressure or fast talk. The price of our vehicle was the best around. . I would definitely recommend this dealership. More

by kmp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Pollack
Dec 21, 2022 -

BMW of Wyoming Valley responded

Hi, thank you so much for your positive comments about BMW of Wyoming Valley! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 11, 2022

Tony and the team were very friendly, knowledgeable, and patient. Recommend Napleton to anyone looking for a BMW. More

by Davidr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony, Cody, and bill
Dec 13, 2022 -

BMW of Wyoming Valley responded

Hi, we're glad to hear our staff took such great care of you, David! We hope we can continue to be of service to you down the road!

December 02, 2022

If you want a hassle and to waste your time than this is your place! Despite giving this outfit several chances they are incapable of delivering consistent customer service. Bought a new M850 from them se More

by tjstires
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Stanley Nitkowksi
Dec 03, 2022 -

BMW of Wyoming Valley responded

Hi, we are so disappointed to learn of this situation you have described. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (570) 287-1133 and we will do our best to make this better.

Dec 03, 2022 -

tjstires responded

Thanks for your canned response. Your outfit has wasted enough of my time already.

November 27, 2022

I had a great experience. Dalton ant the staff were very accommodating and took there time showing me all of the options on the vehicle More

by Joe Jr
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dalton Bennet
Nov 29, 2022 -

BMW of Wyoming Valley responded

Hi Joe, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 22, 2022

Wanted a car that was listed asked a few questions, but sadly wasn’t what I wanted to hear. Really wanted that car. Just didn’t happen because they are a BMW dealer and refuse to lease a Mercedes so why do More

by feurtadoe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Annie Mollica
Nov 23, 2022 -

BMW of Wyoming Valley responded

Feurtadoe, My name is Billy, I am the Sales Support Manager here at Wyoming Valley BMW. I am sorry that you didn’t hear what you wanted to hear from our team. However it’s not that we didn’t want to lease you a Mercedes. Is that we are unable to lease a brand other than our own. Only a Mercedes dealer can lease a Mercedes vehicle. Just like we can only lease BMW vehicles. If you would like to discuss this further I would be more than happy to assist you. You can call me directly any time at 570-249-2511. Thank you!

November 17, 2022

I had never been to this dealer before. Very welcoming staff. I worked with Chris Nahill who was very knowledgeable, helpful, and patient. Miranda was great getting me set with all the fea More

by cassiesmith22
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
chris
Nov 22, 2022 -

BMW of Wyoming Valley responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

November 12, 2022

Alicia Lewis in Service is the best helps me every time very very helpful will not go any place eles More

by Castiglione55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alicia
Nov 20, 2022 -

BMW of Wyoming Valley responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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