BMW of Wichita Falls

Kendrick Jones Kendrick was so helpful with the purchase of our new BMW X5. He was very patient and helped us to review all of our options before making a decision Kendrick was so helpful with the purchase of our new BMW X5. He was very patient and helped us to review all of our options before making a decision on which car and leasing versus buying. I would highly recommend him and Patterson's Auto Center. More

The PERFECT new car transaction Go see Tyler C. before you do anything else. His expertise is unparalleled, I was working with another dealership and Tyler earned my business even b Go see Tyler C. before you do anything else. His expertise is unparalleled, I was working with another dealership and Tyler earned my business even before he quoted me a better price. No pressure sales, he won't sell you anything you don't want or need, which in turn puts you at ease to make sound decisions. He was also willing to work around my schedule, it's those little extra efforts that truly make the difference, a truly painless experience. Purchase from Tyler and BMW of Wichita Falls with confidence!!! More

crooks and predators We recently relocated to WF from Houston - we've brought and sold Mercedes , BMW and Porsches for over 30 yrs - never had any problems -Service was al We recently relocated to WF from Houston - we've brought and sold Mercedes , BMW and Porsches for over 30 yrs - never had any problems -Service was always outstanding! In fact , we just purchased 2017 911 from Porsche Plano ( Collin) - every aspect of the transaction was smooth - I highly recommend- My husband went to the local dealership to trade our 2013 for 2016 - He was assisted by Chris - Chris stated the dealership would need to deduct 2000k off our trade due to the airbag recall . It was the first I ever heard of it - I contacted the service dept - who informed me that's no true - BMW was standing behind their customers - I contacted the GM (Todd) who tried to tell me Chris must be misinformed - no he was caught in a blatant lie - I can't imagine how many other innocent people he's stolen from - The GM (Todd) stated he would remedy the situation - I never heard from him - he's obviously involved in the fraud - they lost our business -Go to Dallas or FTW - this dealership is full of crooks - I sent a letter to BMW about the deception and lies - hopefully BMW pulls the franchise - they're ruining their image ! More

Great Car Buying Experience Our salesman was very knowledgeable and easy to work with. The entire process was easy. Patterson's entire team was excellent. They made sure we go Our salesman was very knowledgeable and easy to work with. The entire process was easy. Patterson's entire team was excellent. They made sure we got what we were wanting in a new vehicle and they took a lot of time with us to make sure we understood all of the features of our new car. We will shop there again the next time we are in the market for a new car. More

Love BMW of Wichita Falls! We have bought a couple of BMW's from Patterson's and it has always been an enjoyable experience! The sales and service staff are very friendly and ma We have bought a couple of BMW's from Patterson's and it has always been an enjoyable experience! The sales and service staff are very friendly and make the entire experience unforgettable. I highly recommend BMW of Wichita Falls! More

I have taken my car twice there and both times I had to go back because the problem was not fix. My second experience was awful, the service advisor manager told me " ma'am you have an old car, that may c go back because the problem was not fix. My second experience was awful, the service advisor manager told me " ma'am you have an old car, that may cause more problems". I felt offended and irritated, he did not only get frustrated with me, but also told me he would have to refer me to a different service location because I was yelling at him. After you basically tell me you couldn't fix my car the first time and I'm possibly coming back because my car is old, Do not expect me to be nice to you!. When I taking my car to you and paying you hundreds of dollars I expect great service and an accurate solution to my problem, not you to get frustrated with my frustration. This is not only inconvenient for me, but also money and time consuming. I am giving this review based on the fact that both times I had to come back again for them to fix what they should have fixed the first time and also based on the poor customer service provided by this individual. More

I BOUGHT A 2009 Certified BMW 318i Sedan with 34000 miles from these guys in April 2012. The vehicle was "BMW Certified" by the dealer. This car had 2 different sized front wheels on it that was not caught b from these guys in April 2012. The vehicle was "BMW Certified" by the dealer. This car had 2 different sized front wheels on it that was not caught by the supposed 125 point dealers certification inspection. I found this from the thumping in the front end. I did not buy the tire warranty from BMW so I just bought new front tires thinking this would remedy the issue. The tire dealer said “You have 2 different sized front wheels on this car an 8 inch rim and an 8.5 inch rim. The dealer replaced it with the right sized rim. This dealer's salesman was rude to my wife and I had to call BMW USA to get the issues straightened out. Now the moon-roof is giving her (wife) trouble. This was a certified BMW inspected by the dealer. This car is under warranty. Really do I need all of this headache buying a certified near new BMW. I think not. Never again, Avoid Patterson BMW of Wichita Falls at all cost. I will trade this car at thousands lost. Avoid, Avoid, Avoid this dealer. (A)Customer Service---2= I have been back to this dealer for rework 3 times (B)Quality of Work---1= Deadline safety issue with vehicle not caught on the inspection (wheels 2 different sizes) (C)Friendliness---2= The salesman was rude to his customer (My wife) when she was trying to get her BMW corrected. (D)Overall Experience---2= They are great when you have the checkbook out but terrible afterwards. (E) Price= Price was decent. More