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BMW of Westlake
Westlake, OH
4,630 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,630 reviews
June 28, 2025
Good service but it took way too long to get an appointment for detailing (3 weeks) appointment for detailing (3 weeks) More
by SBURNS4
Verified Customer
June 27, 2025
Great dealership always premium service. The team does a great job and thats why I will keep going back. The team does a great job and thats why I will keep going back. More
by killians5
June 27, 2025
Great dealer great people great customer service. i was very very happy with purchase and highly recommended. i was very very happy with purchase and highly recommended. More
by melvin.f.gomez
Employees Worked With
June 26, 2025
Always good service. Up front pricing. Brittney always ready to help and keeps you posted on the status of your repair. Up front pricing. Brittney always ready to help and keeps you posted on the status of your repair. More
by DARCH714
Employees Worked With
June 26, 2025
Kevin provided great service. Needed my car by end of day and it was done early. Needed my car by end of day and it was done early. More
by Logbar002
June 26, 2025
Cory is wonderful to deal with. Professional, thoughtful, accommodating and helpful. Brittany is wonderful too. Professional, thoughtful, accommodating and helpful. Brittany is wonderful too. More
by wyantsmiling
June 24, 2025
They were able to isolate a rattle and correct the concern. I am very pleased. concern. I am very pleased. More
by JPAYTO08
Employees Worked With
June 24, 2025
I had tires shipped from Tire Rack directly to BMW of Westlake, and Matthew took care of the entire process. Once the shipment arrived, they quickly scheduled me in. I also needed spark plugs replaced on Westlake, and Matthew took care of the entire process. Once the shipment arrived, they quickly scheduled me in. I also needed spark plugs replaced on my BMW M5, and they were able to handle everything in one day. What stood out even more was the level of service. Since it was a same-day job, I didn’t need a loaner, but Matthew still arranged for one of the service team members to give me a ride home. That kind of thoughtful support goes a long way and shows why BMW of Westlake earns long-term customers. Thank you again for the exceptional service—I truly appreciate it. More
by AudiAsh
June 24, 2025
Matt and Brittany in the service department went above and beyond! They researched all possible options and went to bat with a part vendor and BMW on my behalf. We ended up with a good resolution, that wo and beyond! They researched all possible options and went to bat with a part vendor and BMW on my behalf. We ended up with a good resolution, that would not have happened without their efforts. More
by BRIAN.KALLACH
