BMW of Westlake

I came in to look at some cars, after I test drove a couple I saw a car in the lot that I liked that was not a BMW. They were more than happy to let me drive and ultimately purchase the used car. They m couple I saw a car in the lot that I liked that was not a BMW. They were more than happy to let me drive and ultimately purchase the used car. They made the sale easy and were very accomadating. More

Service has been OK in past, but this time was a disappointment. Had our car for about a week to fix the engine light, they promised to call with an estimate and instead we had to follow up more tha disappointment. Had our car for about a week to fix the engine light, they promised to call with an estimate and instead we had to follow up more than once. This is my third BMW and love the cars, probably will buy another in a couple of years, but not sure I will purchase from this dealer because of experience. More

During a routine wheel change I had asked the service department to check on an issue with the voice recognition system recently no longer acknowledging my voice commands. The staff did their best to un department to check on an issue with the voice recognition system recently no longer acknowledging my voice commands. The staff did their best to understand and replicate the problem, and were very attentive in trying to resolve my issue. It ended up that this was an issue with a lapsed subscription to ConnectedServices. The subscription significantly enhances voice recognition, especially related to internet searches and navigation. Since they were not able to resolve the issue, they did not charge me the diagnostic fee. More

Was good and efficient They did a great job quickly finishing my car and I was in and out quickly! finishing my car and I was in and out quickly! More

Everything went as planned, no mistakes or unforseen add on problems. Everything went on quite efficiently. on problems. Everything went on quite efficiently. More

Brittaney and her team were awesome to work with! Would definitely recommend her to anyone needing work done on their BMW. I appreciate her being overly cautious with my custom work and making sure I Would definitely recommend her to anyone needing work done on their BMW. I appreciate her being overly cautious with my custom work and making sure I did the right things to ensure my bmw was good for years to come. If you're looking for someone to take care of your car as much as you do, call Brittaney! More

The whole team was very well informed and explained all the procedures well. I felt like they cared about taking care of my car. the procedures well. I felt like they cared about taking care of my car. More

Excellent dealership with great staff! It’s always a pleasure working with the service advisors; Brittaney and Matthew! They’re straight-forward and honest. I recently had a nail in one of It’s always a pleasure working with the service advisors; Brittaney and Matthew! They’re straight-forward and honest. I recently had a nail in one of my Michelin Pilot Sport Cup 2’s and Brittaney was able to get it serviced and patched on the same day! This is the best dealership I’ve had the privilege of working with! More

Everyone was very professional and nice, i will be returning soon for a service on my vehicle returning soon for a service on my vehicle More

While there service is a five star rating the dealership was not willing to honor the 3rd year warrant just because it was a couple months past the third calendar year. The X5 mileage was half of what was e was not willing to honor the 3rd year warrant just because it was a couple months past the third calendar year. The X5 mileage was half of what was expected. More