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BMW of Westlake
Westlake, OH
5,075 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,075 reviews
Verified Customer
February 19, 2026
I appreciated how they squeezed me in as it was a blown tire and I needed it fixed. Was also surprised and happy to get a loaner. Great service!!! tire and I needed it fixed. Was also surprised and happy to get a loaner. Great service!!! More
by rgneumann17
February 19, 2026
Fair and forthcoming about current and upcoming issues with my car. Despite the high costs of bmw maintenance, which could definitely be improved upon, they try to help the customer as much as possible. with my car. Despite the high costs of bmw maintenance, which could definitely be improved upon, they try to help the customer as much as possible. More
by sam.siverling
Employees Worked With
Kevin
February 18, 2026
Cory is excellent. His service and attention to detail is incredibly helpful. He also is very knowledgeable. His service and attention to detail is incredibly helpful. He also is very knowledgeable. More
by phil.battershell
February 18, 2026
Easy The whole process was easy, drop off, communication, and pick up! Worst part is the survey! Who decides how many words I have to use? Ridiculous and pick up! Worst part is the survey! Who decides how many words I have to use? Ridiculous More
by APACHUTA7
February 17, 2026
This dealership’s service department, in my opinion, is doing some unethical things when it comes to the vehicle warranty. No matter what issue comes up, that SHOULD be covered under warranty, they refuse doing some unethical things when it comes to the vehicle warranty. No matter what issue comes up, that SHOULD be covered under warranty, they refuse to honor it. Of the 3 issues I’ve taken them, they refused to do the work unless I would pay for it out of pocket. Yet, the car is STILL under factory warranty. It may possibly be discrimination, so we’re working to figure that out. Meanwhile I have to file formal complaints. More
by EMAILTONYFERGUSON
Employees Worked With
February 17, 2026
On a scale of one to 10, Brittaney Quick deserves a 10. Brittaney makes the entire experience awesome, and you feel good just going there. My car was serviced quickly and properly, and I was very happy wit Brittaney makes the entire experience awesome, and you feel good just going there. My car was serviced quickly and properly, and I was very happy with the entire experience. More
by John Hall
February 17, 2026
Excellent in service dept. and sales dept Caring, helpful, responsive, timely, articulate, informed, kind & fun and sales dept Caring, helpful, responsive, timely, articulate, informed, kind & fun More
by John Boynton
