BMW of West St. Louis - Service Center

My service experience was just what I would hope for. Jeff knew why I was there and what I needed as I drove in. It was raining, but I was able to drive directly into the service bay to stay dry. I w Jeff knew why I was there and what I needed as I drove in. It was raining, but I was able to drive directly into the service bay to stay dry. I waited for the service to be completed in a lounge where I got some coffee and animal crackers (gratis) and read my book until the work was done. There were a few of us in the lounge area, nicely distanced, but close enough we could do some neighborly chatting. The part needed had been ordered ahead of time, as expected, and the work was done in timely fashion. At the end, I received a short video showing my vehicle and describing the work. Best of all, the work was covered by warranty - no bill for me. More

Really liked the video review of my M3, Brandy and the rest of the service staff were friendly as ever, thank you for a great service experience! rest of the service staff were friendly as ever, thank you for a great service experience! More

very clean and people where very friendlyAll the work very clean and people where very friendly All the work done on time. Received great service from Jeff and loaner was ready when I got there. Much b very clean and people where very friendly All the work done on time. Received great service from Jeff and loaner was ready when I got there. Much better service than the BMW dealer I used in town. Glad i made the change. More

Received great service from Brandy Wise. She went above and beyond to get my car repair finished. Jeff has also helped me in the past and does a great job. and beyond to get my car repair finished. Jeff has also helped me in the past and does a great job. More

in my four years getting my car serviced at WC BMW, i have had the best customer service EVER in my lifetime car ownership! Awesome have had the best customer service EVER in my lifetime car ownership! Awesome More

Brandy was outstanding and the service time (I waited) was spot on. Love that. We will continue to come back to BMW West St Louis was spot on. Love that. We will continue to come back to BMW West St Louis More

Brandy was polite, professional and left no questions or requests unanswered. My car was due for it’s one year oil change and I requested the air pressure be checked in all four tires. requests unanswered. My car was due for it’s one year oil change and I requested the air pressure be checked in all four tires. More

Excellent advice and service from Mindy and team! Very professional and quick responses when needed. Social distancing and adequate precaution measures were performed in a caring environment.. professional and quick responses when needed. Social distancing and adequate precaution measures were performed in a caring environment.. More

Very professional service, and the wait wasn't too long for the service that was provided. Brandi made sure I was comfortable and could reach her if I needed anything! Thanks for the service that was provided. Brandi made sure I was comfortable and could reach her if I needed anything! Thanks More

I was impressed with the dealership from the first time I entered . My salesperson, Tim was extremely helpful in many ways. I had some service needs and Jeff took care of them immediately. Then I had a p entered . My salesperson, Tim was extremely helpful in many ways. I had some service needs and Jeff took care of them immediately. Then I had a problem with the back-up camera and Brandy informed me that it would be covered under warranty. brandy thank you for looking into the warranty for me. More