BMW of West St. Louis - Service Center

The dynamic Duo I absolutely loved my experience at BMW West! I needed my car serviced, but needed to leave and handle business. Linzie Sr. , the manager, stepped I absolutely loved my experience at BMW West! I needed my car serviced, but needed to leave and handle business. Linzie Sr. , the manager, stepped in and made sure I was taken care of. I was able to get a loaner car and get things done. The customer service I recieved was impeccable and I would definitely recommend anyone to this dealership. I also purchased my car here. I'm very happy with my experience. I'll definitely be buying my second car here!! More

Car serviced Linzie was extremely friendly and helpful. I dropped of my vehicle of for service and a rental was provided. I live 30 minutes away but I'm always sat Linzie was extremely friendly and helpful. I dropped of my vehicle of for service and a rental was provided. I live 30 minutes away but I'm always satisfied with the service and friendly staff. Thank you again for making my visit so comforting. In the near future I will purchase another vehicle from that dealership thanks to you and your team. More

Awesome Service Hats off to Mr. Linzie F. Sr. I am one to be very nervous and uncomfortable in dealerships. However Mr. Linzie F. Sr. made it very easy for me to fee Hats off to Mr. Linzie F. Sr. I am one to be very nervous and uncomfortable in dealerships. However Mr. Linzie F. Sr. made it very easy for me to feel comfortable at BMWWC it was my first time in for service and he made sure I was very well taken care of. He also came back to check on me after he placed me in the hands of the service dept. Way to go Mr. Linzie F. Sr. for the Red Carpet treatment. Thank You I will definitely recommend Mr. Linzie F Sr. And and BMW OF WC dealership. Thank You Guys 😊 More

With new ownership, service is horrible!! I have purchased new tires, new wheels and/or 4 wheel alignments every year for 5 years and keep having the same issue every year. I do not believe I I have purchased new tires, new wheels and/or 4 wheel alignments every year for 5 years and keep having the same issue every year. I do not believe I received proper wheel alignments. After year three, I requested BMW do whatever was necessary for me to quit returning every year with this same issue. I was told again, new tires, new wheels and 4 wheel alignment. So I did. A year later, same issue! Replaced again!! This year, same issue!!!! This time I went somewhere else and found out Rear Shocks were my issue. Another wheel alignment, new tires, and this time rear shocks. Management had no compassion for these mishaps and told me there was absolutely nothing they could do about it. I think his name is Brandon. I have been a customer at West County BMW over 10 years and NOW service is horrible More

Worst BMW dealership BEWARE!!! BMW of West St. Louis will tell you that your bmw needs repairs that are not necessary. Thousands of dollars at that. I had taken on of my b BEWARE!!! BMW of West St. Louis will tell you that your bmw needs repairs that are not necessary. Thousands of dollars at that. I had taken on of my bmw's in for service. I was told that vehicle needed over a thousand repairs. Took it to AutoHaus, I was told no repairs were needed. BMW of West St. Louis are scam artist. More

Helpful & Knowledgeable Johnny is a very knowledgeable person in his field, or should I say, a genius. As a close friend of his, he never looked down on me for having less kn Johnny is a very knowledgeable person in his field, or should I say, a genius. As a close friend of his, he never looked down on me for having less knowledge about cars, or explained anything to me with mockery. I never had a BMW on my vision board and now, because of him, I am planning on buying one in my life time (hopefully an i8). You can tell he's passionate about cars with the way he talks about them, and he's the best adviser to approach. I'm definitely fortunate to know him and call him a friend. More

Fast service , very good team . Mr.Polo : Thank you so much for your patient. I was so happy and thankful with this employee who has a very excellent experience , very good team . Mr.Polo : Thank you so much for your patient. I was so happy and thankful with this employee who has a very excellent experience. More

Excellent customer service First time for service, they made me feel welcomed and treated me respectfully, our service advisor, Ty went out of his way to make sure we had a plea First time for service, they made me feel welcomed and treated me respectfully, our service advisor, Ty went out of his way to make sure we had a pleasant experience would definitely recommend them. More

Great Customer Service from Brian & Team Recently had BMW in for service. Brian accommodated, worked w/our schedule & provided a new loaner. Kept us updated & delivered vehicle as promised. G Recently had BMW in for service. Brian accommodated, worked w/our schedule & provided a new loaner. Kept us updated & delivered vehicle as promised. Great job! More

Service Bryan was a great help as always, good communication and follow-up which I do not take for granted. Thank you, will keep going back to them. Bryan was a great help as always, good communication and follow-up which I do not take for granted. Thank you, will keep going back to them. More